BI Claims Adjuster, Courier Delivery

Reserv Claims

. Provide prompt, courteous, and high-quality customer service to all policyholders and claimants by answering customer calls, texts, and/or emails in a timely and accurate manner.

Posted 5/13/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide prompt, courteous, and high-quality customer service to all policyholders and claimants by answering customer calls, texts, and/or emails in a timely and accurate manner.
Gather necessary information from customers to initiate the claim and explain policy, coverage, and educate them on the claims process and next steps.
Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim.
Work with the APD team on the handling of property damage claims.
Recognize recovery opportunities with regard to subrogation and salvage, as well as total loss.
Ensure compliance with specific state regulations, policy provisions, and standard operating procedures.
Negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authority.
Provide input to continuously develop claims guidelines, best practices, and process improvements.
Know the claims inside and out and ensure outside investigative service providers, including independent appraisers and defense counsel, are guided based on what we need to move the file to a quick and appropriate resolution. All the while keeping our clients updated where needed.
Engage in learning opportunities to build knowledge of claims statutes, recent/updated court decisions impacting the claims function, current internal guidelines, and policy changes and modifications.

Requirements

What you’ll need

Minimum 5 years of experience in commercial transportation, with a focus on delivery and/or courier bodily injury, UM/UIM, litigation, and/or catastrophic loss claims
Active licensure, home state or designated home state
Willingness to obtain all relevant licenses within 45 days of hire
Bachelor's degree preferred (lack of one should not stop you from applying if you possess all the other qualifications)
Knowledge of state regulations, policy provisions, and standard operating procedures.
Willingness to travel for clients and claims need

Benefits

Comp & perks

Generous health-insurance package with nationwide coverage, vision, & dental
401(k) retirement plan with employer matching
Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
Generous family leave policy after 8 months of continuous work
Work from anywhere to facilitate your work life balance
Apple laptop, large second monitor, and other quality-of-life equipment you may want.
Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
Work toward reducing and eliminating all the administrative work from an adjuster role
Foster a culture of empathy, transparency, and empowerment in a remote-first environment

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer serviceclaims managementnegotiationsubrogationsalvagesettlement negotiationclaims guidelines developmentprocess improvementclaims statutes knowledgelitigation

Soft Skills

courteous communicationtimelinessattention to detailproblem-solvingclient engagementadaptabilityteam collaborationeducational skills

Certifications

active licensurerelevant licenses