Customer Success Engineer
Resend
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇦🇺 Australia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Be the front-line of customer requests
- Debug, report, and sometimes fix bugs and regressions
- Advocate for customer needs to the greater Resend team
- Iterate internal workflows to improve our resolution speed and efficacy
- Proactively build relationships and identify potential papercuts for customers
- Create documentation that answers customer questions or showcases solutions
Requirements
- Love helping solve problems for developers
- Have 3-5 years of technical support or success experience
- Can handle and perform under customer pressure
- Email deliverability experience
Benefits
- Honest and low-ego team
- Autonomy to “just ship it”
- Ownership of problems and solutions
- 100% remote team with flexible working schedules
- Modern tech stack (Next.js, Plain, Raycast, Retool, Notion, etc.)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
debuggingbug fixingdocumentation creationemail deliverability
Soft skills
customer advocacyproblem solvingrelationship buildingpressure handlingworkflow iteration