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Customer Success Manager
Research SolutionsCustomer Success Manager maintaining relationships with key accounts at Research Solutions. Driving customer engagement and account growth in a remote capacity.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Customer Success and Account Management within a SaaS environment, focusing on customer engagement, retention, and account growth strategies. Proficient in analyzing customer data to drive actionable insights and enhance the overall customer experience.
Highest-signal resume keywords
Customer Success ManagementAccount Growth StrategiesConsultative Selling SkillsData Analysis and InsightsCRM Management (HubSpot)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Relationship ManagementRenewal ManagementAccount ExpansionContract NegotiationCustomer Health Monitoring
Soft Skills
Excellent CommunicationPresentation SkillsNegotiation SkillsHighly OrganizedProactive Management
Tools & Technologies
CRM (HubSpot)
Industry Keywords
SaaSCustomer EngagementCustomer RetentionEnterprise CustomersBusiness Reviews
About the role
Key responsibilities & impact- Serve as the primary point of contact for assigned accounts, ensuring a seamless customer journey.
- Drive customer engagement, adoption, and retention through proactive outreach and strategic touchpoints.
- Develop a deep understanding of each customer’s business objectives and align our solutions to their needs.
- Monitor customer health scores and usage data to anticipate risks and opportunities.
- Conduct regular business reviews to showcase value, collect feedback, and identify areas for optimization.
- Partner cross-functionally with Product, Sales, and Support teams to advocate for customer needs and enhance the overall customer experience.
- Own and manage renewals, ensuring high retention and identifying upsell opportunities.
- Expand accounts by identifying and selling additional solutions to existing customers.
- Develop and execute account growth strategies to maximize customer lifetime value.
- Maintain accurate customer records, renewal forecasts, and pipeline management in CRM (e.g., HubSpot).
- Negotiate contract terms and pricing to align with both customer goals and company objectives.
- Drive expansion efforts within enterprise customers by identifying new departments or use cases.
Requirements
What you’ll need- 5+ years of experience in a Customer Success, Account Management, or Account Executive role within a SaaS or technology-driven environment.
- Proven track record of managing customer relationships, renewals, and account growth.
- Strong consultative selling skills with the ability to influence and drive outcomes.
- Excellent communication, presentation, and negotiation skills.
- Ability to analyze customer data and translate insights into actionable strategies.
- Highly organized, detail-oriented, and proactive in managing multiple accounts.
- Experience working with enterprise customers and navigating complex organizational structures is a plus.
Benefits
Comp & perks- Health insurance
- Professional development opportunities