Customer Success Manager – Contract

Research Solutions

Customer Success Manager managing key accounts in Europe, ensuring customer satisfaction and driving account growth. Relationship management and strategic account planning for a SaaS company.

Posted 5/17/2026contractRemote • 🇫🇷 FranceMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Serve as the primary point of contact for assigned accounts, ensuring a seamless customer journey.
Drive customer engagement, adoption, and retention through proactive outreach and strategic touchpoints.
Develop a deep understanding of each customer's business objectives and align our solutions to their needs.
Monitor customer health scores and usage data to anticipate risks and opportunities.
Conduct regular business reviews to showcase value, collect feedback, and identify areas for optimization.
Partner cross-functionally with Product, Sales, and Support teams to advocate for customer needs.
Own and manage renewals, upsells, and account growth strategies to maximize customer lifetime value.
Maintain accurate records, renewal forecasts, and pipeline management in CRM (e.g., HubSpot).

Requirements

What you’ll need

5+ years of experience in Customer Success, Account Management, or Account Executive role within a SaaS or technology-driven environment.
Proven track record of managing customer relationships, renewals, and account growth.
Strong consultative selling, communication, presentation, and negotiation skills.
Ability to analyze customer data and translate insights into actionable strategies.
Highly organized, detail-oriented, and proactive in managing multiple accounts.
Experience with CRM and customer success platforms (e.g., Gainsight, HubSpot, Salesforce).
Proficiency in English is required.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Research Solutions Website LinkedIn All Job Openings 51 - 200 employees ☁️ SaaS 🤖 Artificial Intelligence 📚 Education SaaS
Artificial Intelligence
Education Research Solutions is a provider of cloud-based research discovery, access, and management tools for academic, corporate, government, and independent researchers. Its product suite includes Article Galaxy for on-demand full-text article delivery and rights management, Article Galaxy Scholar for library supplementation, Scite (an AI-powered citation and literature-evaluation tool), References for centralized reference management, and Data & APIs for embedding citation intelligence into other platforms. The company focuses on improving literature discovery, compliance, collaboration, and evidence-based workflows through full-text search, smart citations, AI assistants, and integrations with institutional systems. Customer Success Manager – Contract Job not on LinkedIn 🔥 6 minutes ago 🇫🇷 France – Remote ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 🏆 Customer Success Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Serve as the primary point of contact for assigned accounts, ensuring a seamless customer journey.
Drive customer engagement, adoption, and retention through proactive outreach and strategic touchpoints.
Develop a deep understanding of each customer's business objectives and align our solutions to their needs.
Monitor customer health scores and usage data to anticipate risks and opportunities.
Conduct regular business reviews to showcase value, collect feedback, and identify areas for optimization.
Partner cross-functionally with Product, Sales, and Support teams to advocate for customer needs.
Own and manage renewals, upsells, and account growth strategies to maximize customer lifetime value.
Maintain accurate records, renewal forecasts, and pipeline management in CRM (e.g., HubSpot). 🎯 Requirements
5+ years of experience in Customer Success, Account Management, or Account Executive role within a SaaS or technology-driven environment.
Proven track record of managing customer relationships, renewals, and account growth.
Strong consultative selling, communication, presentation, and negotiation skills.
Ability to analyze customer data and translate insights into actionable strategies.
Highly organized, detail-oriented, and proactive in managing multiple accounts.
Experience with CRM and customer success platforms (e.g., Gainsight, HubSpot, Salesforce).
Proficiency in English is required. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Success Manager, Expatriate 🕒 March 24 Kincy 51 - 200 🏢 Enterprise 🔒 Cybersecurity 🤝 B2B Website LinkedIn All Job Openings Experienced Customer Success Manager in a fully remote role with a focus on client satisfaction and continuous improvement. Leveraging data analysis for reporting and action planning. 🇫🇷 France – Remote ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🗣️🇫🇷 French Required View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

customer successaccount managementconsultative sellingdata analysispipeline management

Soft Skills

communicationpresentationnegotiationorganizationalproactive