Research Innovations Incorporated

Customer Support

• Embed within Agile teams, participating in PI planning and sprint activities
• Interpret software updates, enhancements, and bug fixes into training content
• Partner with engineers and product owners to maintain technical accuracy
• Maintain and update Technical Manuals (TMs), Training Support Packages (TSPs), and Computer-Based Training (CBT)
• Ensure all materials reflect the current software baseline and operational use
• Synchronize training updates with bi-annual program releases and quarterly engineering drops
• Ensure training readiness ahead of fielding timelines
• Plan and lead V&V events for training materials with CECOM and TRADOC
• Validate usability, accuracy, and compliance of training artifacts
• Coordinate training requirements with gaining units
• Enable institutional, home-station, and collective training readiness
• Support Soldier Touch Points and fielding events
• Review and approve contractor-developed materials
• Enforce compliance with Army regulations and the Systems Approach to Training (SAT) / ADDIE model

Training Product Support Specialist

• Develop, update, and maintain Technical Manuals (TMs), user guides, and system documentation
• Ensure all documentation reflects current system functionality and operational workflows
• Establish documentation standards, templates, and style consistency across deliverables
• Work closely with Agile software teams to understand system architecture, features, and updates
• Convert technical requirements and code changes into clear, concise, user-focused documentation
• Produce content for both technical and non-technical audiences
• Align documentation updates with software release cycles (quarterly and bi-annual releases)
• Implement version control and configuration management best practices
• Maintain traceability between system requirements, features, and documentation
• Develop and update Training Support Packages (TSPs) and Computer-Based Training (CBT) materials
• Ensure documentation supports institutional, operational, and field training needs
• Structure content using ADDIE or Systems Approach to Training (SAT) principles
• Conduct reviews, edits, and quality checks for accuracy, usability, and compliance
• Support Validation & Verification (V&V) activities for documentation and training materials
• Incorporate stakeholder feedback from engineering teams, program offices, and end users
• Partner with engineers, product owners, and military stakeholders to gather and validate information
• Participate in Agile ceremonies (PI planning, sprint reviews, demos) as the documentation lead

Senior Technical Writer – Training Product Support Specialist

Engineer

• Provide direct field support for Electronic Warfare (EW) systems, including logistics coordination, training, and system fielding activities.
• Serve as a key liaison between operational units and development teams, ensuring rapid communication of operational needs and technical feedback.
• Participate in Soldier Touch Points such as User Juries, Force-on-Force Training Scenarios (FTS), Situational Training Exercises (STX), Command Post Exercises (CPX), Warfighter Exercises (WFX), and Combat Training Center (CTC) rotations to validate system performance and operational effectiveness.
• Capture and document bug reports, operational feedback, and enhancement requests from field users and integrate them into the agile development backlog.
• Deliver over-the-shoulder training and operational support to military units employing EW systems during exercises and deployments.
• Coordinate with program and engineering teams to support system integration events, testing, and fielding activities.
• Travel regularly to support operational units, integration events, and training exercises.

Forward Deployed Engineer

Business Development Rep

• Strategic Customer/Partner Execution: Take the lead on the "Front End" of the house—identifying/shaping opportunities and capturing customer needs—then collaborating seamlessly with RII’s technical, program and strategy stakeholders to establish and execute winning next steps.
• Pipeline Ownership: Own and manage the BD pipeline in direct partnership with the Line of Business and Strategy/Growth leadership. You will report on KPPs, bookings and revenue projections, and $P(Win)$ metrics with total accountability.
• Technical Selling: Act as a "Technical Translator." While you don’t need to be an engineer, you must possess enough technical and operational depth to articulately sell our products and offerings, understand CJADC2/C5ISR architectures, and convey our unique value proposition to subject matter experts.
• Capture Strategy & Leadership: Develop and execute comprehensive capture strategies, including competitive assessments, teaming arrangements, and Price-to-Win (PTW) analyses for programs ranging from $10M to $200M.
• Relationship Architecture: Foster and strengthen deep-rooted relationships within Aberdeen Proving Ground, NGC2 stakeholders, and acquisition organizations to shape customer needs ahead of the formal RFP stage.
• AI-Enabled Efficiency: Leverage AI tools and modern workflows to work smarter—automating routine pipeline tasks, conducting rapid market research, and utilizing generative tools to draft high-quality initial content for RFIs and white papers.

Director, Business Development, Strategic Growth

Full-stack Engineer

• Design, develop, and maintain Java-based microservices using modern frameworks (e.g., Spring)
• Build and manage containerized applications using Docker or equivalent technologies
• Design, develop, and maintain a large-scale enterprise React application
• Write high-quality unit and integration tests using JUnit and Jest
• Support system integration, testing, and validation prior to operational release
• Assist with cyber hardening to ensure software meets required security and compliance standards
• Develop and maintain internal tools that support product development and delivery
• Collaborate closely with cross-functional teammates to solve complex technical problems
• Continuously improve code quality, performance, and maintainability
• Take ownership and deliver results in fast-moving, mission-driven environments

Training Product Support Specialist

Senior Technical Writer – Training Product Support Specialist

Forward Deployed Engineer

Director, Business Development, Strategic Growth

Senior Software Engineer