Junior Coordinator, Managed Response

Reputation

Junior Coordinator handling social media interactions and reviews at Reputation, ensuring timely, accurate responses. Collaborating with customers across platforms to enhance brand loyalty.

Posted 7/17/2026full-timeHyderabad • 🇮🇳 IndiaJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in social media engagement and community management, ensuring accurate and timely responses to customer inquiries while maintaining brand integrity. Proficient in utilizing social media platforms and MS Office tools to analyze public sentiment and enhance customer loyalty.

Highest-signal resume keywords

Social Media EngagementCommunity ManagementMS Office ProficiencyCustomer Response ManagementAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Social Media EngagementCommunity ManagementMS OfficeGoogle Platform ProficiencyFacebook Platform Proficiency

Soft Skills

Attention to DetailDecision-MakingProfessional Communication

Tools & Technologies

GoogleFacebookThird-Party Response Guidelines

Industry Keywords

Customer LoyaltyPublic Sentiment AnalysisBrand MentionsEmerging Trends

About the role

Key responsibilities & impact

Overseeing and responding to our customers’ social media reviews, surveys, and social media posts
Ensuring accurate and consistent responses based on customer-defined expectations
Review all brand mentions, comments, and direct messages across various platforms to gauge public sentiment and identify emerging trends or issues
Respond to comments, questions, and concerns in a timely and professional manner
Collaborate with customers to ensure responses align with brand and customer loyalty
Additional duties as assigned

Requirements

What you’ll need

Any Bachelor's degree required
0 ~ 1 years of experience with social media engagement and community management
Technical proficiency with platforms like Google, Facebook, and third-party source response guidelines and functionality is preferred
Strong working knowledge of MS Office (Word, Excel, PowerPoint, Outlook)
Strong attention to detail and decision-making skills

Benefits

Comp & perks

Group Health Insurance: Medical Insurance with floater policy of up to Rs 10,00,000 for employee + spouse + 2 dependent children + 2 parents / parent-in-laws
Medical insurance up to 75,000 INR, 26 weeks of leave for birth, adoption or surrogacy
Insurance at 3x annual cost to the company (Term Insurance, GPA)
Insured at 3x base salary for permanent total disability, permanent partial disability and temporary total disability (GPA)
Employees are entitled to an annual OPD allowance of ₹7,500 for doctor consultations, diagnostic tests, and prescribed medications
All employees are eligible for one complimentary Annual Health Check each year
10 paid holidays per year
12 days casual/sick leave per year (pro-rated)
2 days earned leave per month (pro-rated)
4 additional paid days off
Maternity Leave: 6 months
Paternity Leave: 10 working days
Bereavement Leave: 10 working days
Car Lease Program that allows employees to lease a car with no upfront cost or down payment