Implementation Specialist

• Identifying and understanding your projects’ individual goals and drivers for the Reputation platform.
• Strategically consult with customers to define implementation plans that are designed to streamline the customers time to value.
• Work with multiple stakeholders within your projects for gathering the required data for onboarding. Including consulting with users to determine system functional specifications.
• Guide Implementation Specialists in configuration of our software through design, development, documentation, and testing to bring maximum value to each customer’s unique use case.
• Working closely with Project Managers, Implementation Specialists, Solutions Architecture, Engineering and Support capture and communicate requirements for configuration.
• Manage client onboarding experience using approved project management solutions, successfully completing the implementation phase prior to transitioning the Client to Customer Success.
• Be the main contact point for Clients providing project status updates and driving completion of the setup, and implementation of purchased solutions.
• Be responsible for 25-35 projects simultaneously.

Implementation Manager

Implementation Engineer

Implementation Consultant

Implementation Manager

Implementation Specialist, PCIT

Project Implementation Consultant