Treasury Management Support Analyst
Wells Fargo
Technical Support Specialist, Tier 1
Reputation
full-time
Posted on:
Location Type: Hybrid
Location: Scottsdale • Arizona • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Serve as the frontline contact for customer issues via phone, email, and chat.
- Troubleshoot and resolve basic to moderately complex issues using internal documentation.
- Triage and escalate more complex problems to Tier II with detailed case notes.
- Maintain documentation accuracy and quality within Salesforce.
- Educate customers on platform features and best practices.
- Contribute to support knowledge base content and improvements.
Requirements
- 0–2 years technical support, customer support, or SaaS experience.
- Ability to work a hybrid work schedule: 2 days in office on Tuesday and Wednesday (subject to change).
- Strong verbal and written communication skills.
- Experience with Salesforce or similar CRM tools, strongly preferred.
- Basic Excel knowledge and comfort with technical documentation.
- Familiarity with social media or online reputation tools is a plus.
- Detail-oriented and focused on resolving customer pain points quickly.
- Empathetic and able to translate technical information into everyday language.
- Thrives in high-volume, fast-moving environments.
- Highly collaborative, eager to learn, and always looking for ways to improve the customer experience.
- Flexible, adaptable, and willing to take initiative.
Benefits
- Flexible working arrangements.
- Career growth with paid training tuition opportunities.
- Active Employee Resource Groups (ERGs) to engage with.
- An equitable work environment.
- Health, dental and vision insurance.
- 401k.
- Paid Parental Leave for all eligible employees as of day 1 of employment.
- Employer paid short and long term disability and life insurance.
- Employee Assistance Program (EAP).
- Access to a wide variety of unique perks and apps: PerkSpot - Employee Discount Program Wellhub (Gym Pass) - Access to wellbeing virtual apps, coaching and gym membership options Carrot Fertility - Fertility & family forming, maternity, parenting, and hormonal health support Omada - Virtual prevention and physical therapy program Ladder - Life insurance to supplement outside of employer offering SoFi - Financial wellbeing platform and 1:1 advice Fetch - Pet insurance discount program Spring Health for Guardian - Virtual mental health support XP Health for Guardian (virtual eye-wear platform)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supportcustomer supportSaaSSalesforceExceltechnical documentation
Soft skills
verbal communicationwritten communicationdetail-orientedempatheticcollaborativeadaptableinitiativeproblem-solving
