Senior Operations Excellence Advisor

Republic Services

Operational Excellence Senior Advisor resolving escalated customer issues for Republic Services, a waste and recycling company. Streamlining contact-center processes and improving service delivery across remote U.S.

Posted 8/12/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $20 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service within the waste or recycling service industry, with a strong focus on process improvement and operational excellence. Proficient in utilizing tools like MS SharePoint, MS Excel, and Salesforce to enhance service delivery and customer experience.

Highest-signal resume keywords

Customer Service ExperienceWaste Industry KnowledgeContact Center OperationsProcess ImprovementMS SharePoint Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceProcess ImprovementCall Center TerminologyPerformance MetricsKnowledge Management Tools

Soft Skills

Professional CommunicationCollaborationProblem Solving

Tools & Technologies

MS SharePointMS ExcelMS WordSalesforceCapture Experience

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Waste IndustryRecycling ServiceOperational ExcellenceCustomer Resource Center

About the role

Key responsibilities & impact

Respond to escalated customer service concerns professionally and courteously
Coordinate with Sales, Operations, Accounting, and other departments to resolve issues
Follow up with divisions and customers to ensure resolution through a closed-loop process
Collaborate with Operational Excellence Analysts to identify and streamline processes
Implement process standards that enhance service delivery and customer experience
Identify potential employee company policy violations and notify management
Assess contact center and site practices and procedures for process improvement opportunities
Drive innovation and continuous improvement in Operational Excellence and related areas
Perform other job-related duties as assigned or apparent

Requirements

What you’ll need

Waste or recycling service industry experience
High school diploma or GED
Minimum of 3 years of experience in a high-volume contact center or customer service environment
Minimum of 6 months of experience as a CRR at a Republic Services Customer Resource Center
CRR experience must include a performance review rating of meets expectations and/or meeting all performance metric goals
Solid understanding of call center terminology
Proficiency in MS SharePoint, MS Excel, and MS Word
Customer service experience within the waste industry
Salesforce experience
Capture experience
Knowledge management tools experience

Benefits

Comp & perks

Comprehensive medical benefits coverage
Dental plans
Vision coverage
Health care and dependent care spending accounts
Short- and long-term disability
Life insurance
Accidental death & dismemberment insurance
Employee and Family Assistance Program (EAP)
Employee discount programs
401(k) plan with a generous company match
Employee Stock Purchase Plan (ESPP)
Paid Time Off (PTO)
Opportunities to learn and grow within your role
Investment in new tools and technology to support safe and effective work