Associate Account Manager – Remote US

Republic Services

Associate Account Manager retaining commercial and industrial waste customers for Republic Services. Using Salesforce, renewing contracts, resolving cancellations, and cross-selling recycling and environmental services.

Posted 8/4/2026full-timeRemote • Missouri • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on maintaining and retaining commercial and industrial customers. Proficient in Salesforce for managing customer interactions and sales processes while effectively communicating pricing structures and service offerings.

Highest-signal resume keywords

Customer Service ExperienceSalesforce ProficiencyOutbound Customer CallsWaste Industry KnowledgeRetention Strategies

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer RetentionContractual Re-signsSales TechniquesPricing KnowledgeProactive Outreach

Soft Skills

Communication SkillsProblem-Solving Skills

Tools & Technologies

Salesforce

Certifications & Qualifications

High School DiplomaG.E.D.

Industry Keywords

Waste IndustryTransportation IndustryEnvironmental Services

About the role

Key responsibilities & impact

Maintain and retain existing customers through daily proactive outreach
Develop knowledge of company services, lines of business, pricing structures, and offers
Perform contractual re-signs to extend customer relationships and increase profitability
Respond to cancellation requests according to the escalation policy
Communicate with customers regarding company pricing initiatives
Use Salesforce daily to schedule and document calls, meetings, and proposals
Capture customer emails and minimize rate restrictions and customer credits
Increase customer penetration by selling the full suite of Republic Services products
Meet regularly with the Sales Manager to review retention activities, goals, and key customer relationships
Perform other job-related duties as assigned

Requirements

What you’ll need

High school diploma or G.E.D. (Required)
0–2 years of customer service experience (Required)
Waste or transportation industry experience (Preferred)
Ability to proactively maintain and retain existing commercial and industrial customers
Ability to make outbound and receive inbound customer calls
Knowledge of services, lines of business, pricing structures, and offers
Salesforce proficiency
Ability to sell a full suite of waste and environmental services

Benefits

Comp & perks

Comprehensive medical benefits coverage
Dental plans
Vision coverage
Health care and dependent care spending accounts
Short- and long-term disability
Life insurance and accidental death & dismemberment insurance
Employee and Family Assistance Program (EAP)
Employee discount programs
Retirement plan with a generous company match
Employee Stock Purchase Plan (ESPP)
Paid Time Off (PTO)
Opportunities to learn and grow within the role
Tools and technology to perform the job safely and effectively