Customer Service Representative
Modivcare
Customer Support Supervisor – Hazardous Waste
Republic Services
full-time
Posted on:
Location Type: Remote
Location: Remote • Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $75,100 - $112,700 per year
Job Level
Mid-LevelSenior
About the role
- Manage the activities of a team of Customer Support Specialists engaged in handling day to day aspects of complex projects and high-level customer concerns.
- Interface with regulators, customers, salesforce, and operations to ensure smooth acceptance and disposal of waste.
- Work with sales representatives on pricing, scheduling and transportation issues.
- Monitor calls to observe support specialist’s demeanor, technical accuracy, and conformity to company policies.
- Recommend approaches and services to provide customers with exceptional service.
- Determine work procedures, prepare work schedules, and expedite workflow.
- Study and standardize procedures to improve efficiency.
- Interface with customers and operations to make sure projects are completed as requested.
- Provide proposals in reply to customer's requests for services.
- Make decisions on how to schedule and coordinate transportation services.
- Arrange off-site shipments, prepare profiles, manifests and correspond with transportation department.
- Ensure that customer service supports sales representatives in their effort to secure and maintain a client base.
- Gather information and complete audits from customers.
- Partner with attorneys to draft and revise contracts.
- Create budgets and track expenditures.
- Provide training and guidance to staff to ensure performance goals are established, tracked and achieved.
- Manage customer service function to ensure smooth and efficient operations.
- Participate in strategic planning to sustain and grow programs and service.
- Perform other job-related duties as assigned or apparent.
Requirements
- 5+ years of hazardous waste management industry experience
- Advanced knowledge of Excel, Word, and PowerPoint
- Experience with Resource Conservation Recovery Act (RCRA), Department of Transportation (DOT), Toxic Substance Control Act (TSCA) and other applicable local, state, and federal regulatory bodies
Benefits
- Comprehensive medical benefits coverage
- Dental plans and vision coverage.
- Health care and dependent care spending accounts.
- Short- and long-term disability.
- Life insurance and accidental death & dismemberment insurance.
- Employee and Family Assistance Program (EAP).
- Employee discount programs.
- 401(k) plan with a generous company match.
- Employee Stock Purchase Plan (ESPP).
- Washington PTO: https://www.republicservices.com/sites/default/files/legacy_documents/Washington-PTO-Table.pdf
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
hazardous waste managementproject managementbudgetingauditingcontract draftingworkflow optimizationcustomer service managementdata analysisschedulingtransportation coordination
Soft skills
leadershipcommunicationproblem-solvingteam managementcustomer relationship managementstrategic planningtraining and developmentdecision makinginterpersonal skillsorganizational skills
