Republic Services

Customer Support Supervisor – Hazardous Waste

Republic Services

full-time

Posted on:

Location Type: Remote

Location: Remote • Washington • 🇺🇸 United States

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Salary

💰 $75,100 - $112,700 per year

Job Level

Mid-LevelSenior

About the role

  • Manage the activities of a team of Customer Support Specialists engaged in handling day to day aspects of complex projects and high-level customer concerns.
  • Interface with regulators, customers, salesforce, and operations to ensure smooth acceptance and disposal of waste.
  • Work with sales representatives on pricing, scheduling and transportation issues.
  • Monitor calls to observe support specialist’s demeanor, technical accuracy, and conformity to company policies.
  • Recommend approaches and services to provide customers with exceptional service.
  • Determine work procedures, prepare work schedules, and expedite workflow.
  • Study and standardize procedures to improve efficiency.
  • Interface with customers and operations to make sure projects are completed as requested.
  • Provide proposals in reply to customer's requests for services.
  • Make decisions on how to schedule and coordinate transportation services.
  • Arrange off-site shipments, prepare profiles, manifests and correspond with transportation department.
  • Ensure that customer service supports sales representatives in their effort to secure and maintain a client base.
  • Gather information and complete audits from customers.
  • Partner with attorneys to draft and revise contracts.
  • Create budgets and track expenditures.
  • Provide training and guidance to staff to ensure performance goals are established, tracked and achieved.
  • Manage customer service function to ensure smooth and efficient operations.
  • Participate in strategic planning to sustain and grow programs and service.
  • Perform other job-related duties as assigned or apparent.

Requirements

  • 5+ years of hazardous waste management industry experience
  • Advanced knowledge of Excel, Word, and PowerPoint
  • Experience with Resource Conservation Recovery Act (RCRA), Department of Transportation (DOT), Toxic Substance Control Act (TSCA) and other applicable local, state, and federal regulatory bodies
Benefits
  • Comprehensive medical benefits coverage
  • Dental plans and vision coverage.
  • Health care and dependent care spending accounts.
  • Short- and long-term disability.
  • Life insurance and accidental death & dismemberment insurance.
  • Employee and Family Assistance Program (EAP).
  • Employee discount programs.
  • 401(k) plan with a generous company match.
  • Employee Stock Purchase Plan (ESPP).
  • Washington PTO: https://www.republicservices.com/sites/default/files/legacy_documents/Washington-PTO-Table.pdf

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
hazardous waste managementproject managementbudgetingauditingcontract draftingworkflow optimizationcustomer service managementdata analysisschedulingtransportation coordination
Soft skills
leadershipcommunicationproblem-solvingteam managementcustomer relationship managementstrategic planningtraining and developmentdecision makinginterpersonal skillsorganizational skills