Lead Customer Support Specialist

Republic Services

Lead Customer Support Specialist serving clients in waste management through exceptional service and issue resolution. Overseeing junior staff and collaborating with teams for customer satisfaction.

Posted 6/10/2026full-timeRemote • California • 🇺🇸 United StatesSenior💰 $24 - $32 per hourWebsite

Tech Stack

Tools & technologies

Swift

About the role

Key responsibilities & impact

Provide exceptional customer service and waste support to clients.
Respond to inquiries, process orders, prepare correspondence, and troubleshoot issues.
Deliver outstanding service to internal and external clients via phone, email, or in person.
Indirectly supervise junior staff members and provide advanced support to resolve complex issues.
Establish effective communication pathways to handle customer inquiries.
Collaborate with teams to ensure swift resolution of customer concerns.
Manage office services such as data entry, clerical work, records control, and report preparation.
Investigate and resolve billing discrepancies, process adjustments, and manage invoicing and collections.

Requirements

What you’ll need

7-10 years of progressively responsible experience in a customer-facing role addressing customer needs, preferably in waste disposal, chemistry, or a related field.
Extensive knowledge and ability to mentor Sr Customer Support Specialists with Resource Conservation and Recovery Act (RCRA) Laws and Regulations.
Knowledge of advanced accounting processes.
Ability to identify trends and data patterns.
Ability to work within a team environment and handle multiple assignments simultaneously.
Proficient with Microsoft Office, DocuSign, and PDF writer.
Ability to read, analyze, and interpret complex documentation, technical procedures, and governmental regulations.

Benefits

Comp & perks

Comprehensive medical benefits coverage.
Dental plans and vision coverage.
Health care and dependent care spending accounts.
Short- and long-term disability.
Life insurance and accidental death & dismemberment insurance.
Employee and Family Assistance Program (EAP).
Employee discount programs.
401(k) plan with a generous company match.
Employee Stock Purchase Plan (ESPP).
Paid Time Off (PTO)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicedata entrybilling discrepanciesadvanced accounting processesinvoicingcollectionstroubleshootingmentoringanalyzing data patternsinterpreting technical documentation

Soft Skills

communicationcollaborationproblem-solvingteamworkmultitaskingsupervisioncustomer supportadaptabilityattention to detailleadership

Certifications

Resource Conservation and Recovery Act (RCRA) knowledge