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Associate Account Manager, Bilingual Preferred
Republic ServicesAssociate Account Manager responsible for maintaining and optimizing customer relationships in waste services. Manage customer retention and product sales for Republic Services in remote work.
About the role
Key responsibilities & impact- Effectively maintains and retains existing customers by proactively reaching out to existing customers on a daily basis
- Develops and maintains a thorough knowledge of the Company’s available services, lines of business, pricing structures, and offers additional services as appropriate to assigned existing customers.
- Performs contractual re-signs on existing customers to extend customer relationship and increase customer profitability where appropriate.
- Responds to all cancellation requests in alignment with the established escalation policy.
- Proactively communicates with or responds to customers in support of company pricing initiatives.
- Utilizes Salesforce on a daily basis, schedules and documents all activities such as calls, meetings and proposals.
- Responsible for capturing customer emails, minimizing rate restrictions and customer credits.
- Increases customer penetration by selling full suite of Republic Services products.
- Regularly meets with Sales Manager to review weekly customer retention and relationship activities, progress versus goals and status of key customer relationships.
- Performs other job-related duties as assigned.
Requirements
What you’ll need- High school diploma or G.E.D. (Required)
- 0 - 2 years of customer service experience. (Required)
- Bilingual in English & Spanish
- Reside in TX
- Proactive & retention sales experience
- Customer Services experience within a high call volume setting
Benefits
Comp & perks- Comprehensive medical benefits coverage
- Dental plans and vision coverage.
- Health care and dependent care spending accounts.
- Short- and long-term disability.
- Life insurance and accidental death & dismemberment insurance.
- Employee and Family Assistance Program (EAP).
- Employee discount programs.
- Retirement plan with a generous company match.
- Employee Stock Purchase Plan (ESPP).
- Paid Time Off (PTO)
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceretention salescontractual re-signscustomer relationship management
Soft Skills
proactive communicationcustomer retentioninterpersonal skills
Certifications
high school diplomaG.E.D.