Collections Specialist

Republic Services

Collections Specialist performing collections functions for customer accounts. Contacting customers to resolve payment issues and monitoring delinquent accounts.

Posted 5/20/2026full-timeRemote • Massachusetts, New Jersey, Pennsylvania, Virginia, West Virginia • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Contacts customers via phone, fax, email or standard letter to bring accounts to a current status.
Completes system assigned tasks within the designated timeframes.
Reconciles and applies customer payments posted on account.
Monitors the status of delinquent accounts.
Researches customer inquiries related to billing concerns and misapplied payments.
Processes payments from delinquent customers and negotiates payment arrangements and/or settlements when necessary.
Engages management and/or sales when required or appropriate to expedite resolution of customer issues and/or outstanding receivables.
Initiates or processes write-offs, bad debt recoveries, and credit memos in accordance with defined procedures and levels of authority.

Requirements

What you’ll need

2 years of collections or relevant experience required.
High School diploma or GED.
A thorough knowledge and understanding of collections transactions and processes.

Benefits

Comp & perks

Comprehensive medical benefits coverage, dental plans and vision coverage.
Health care and dependent care spending accounts.
Short- and long-term disability.
Life insurance and accidental death & dismemberment insurance.
Employee and Family Assistance Program (EAP).
Employee discount programs.
Retirement plan with a generous company match.
Employee Stock Purchase Plan (ESPP).
Paid Time Off (PTO)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

collections transactionspayment processingaccount reconciliationbilling inquiriesnegotiationbad debt recoverycredit memo processing

Soft Skills

customer servicecommunicationproblem-solvingtime management

Certifications

High School diplomaGED