Customer Support Specialist
Republic Services
full-time
Posted on:
Location Type: Hybrid
Location: Houston • Texas • United States
Visit company websiteExplore more
Salary
💰 $17 - $25 per hour
About the role
- Provide exceptional customer service and waste support to clients.
- Coordinate office services such as data entry, clerical work, records control, creating forms, and preparing reports.
- Deliver outstanding service to both internal and external clients via phone, email, or in person.
- Facilitate communication channels to address customer queries effectively.
- Assess new waste profiles for completeness, input data into the company system, and manage supporting documentation.
- Respond to customer inquiries, process orders, prepare correspondence, troubleshoot issues, and fulfill customer needs in a timely and professional manner.
- Prepare shipping documents, including manifests, using correct DOT hazardous material descriptions for shipments.
- Serve as the initial point of contact for Sales, Operations, and Customer Support Management.
- Investigate billing discrepancies, process adjustments, and manage invoicing and collections.
- Provide quotes and schedules and organize trucking for efficient waste transportation logistics.
Requirements
- 2-4 years experience in a customer-facing role addressing customer needs, preferably within the waste disposal, chemistry or related field.
- High School diploma or GED.
- Knowledge of Resource Conservation and Recovery Act (RCRA) Laws and Regulations as it relates to waste characterization principles and practices.
- Knowledge of basic accounting processes.
- Ability to identify trends and data patterns.
- Ability to work within a team environment and handle multiple assignments simultaneously.
- Proficient with Microsoft Office, DocuSign, and PDF writer.
- Ability to read, analyze, and interpret complex documentation, technical procedures, and governmental regulations and to respond effectively to sensitive inquiries.
Benefits
- Comprehensive medical benefits coverage, dental plans and vision coverage.
- Health care and dependent care spending accounts.
- Short- and long-term disability.
- Life insurance and accidental death & dismemberment insurance.
- Employee and Family Assistance Program (EAP).
- Employee discount programs.
- Retirement plan with a generous company match.
- Employee Stock Purchase Plan (ESPP).
- Paid Time Off (PTO)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data entryrecords controlshipping documents preparationbilling adjustmentsinvoicingwaste characterizationaccounting processesdata analysiscustomer service
Soft Skills
communicationteamworkmultitaskingproblem-solvingcustomer support
Certifications
High School diplomaGED