Billing Coordinator
Republic Services
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $20 - $28 per hour
About the role
- Perform a variety of routine and non-routine moderately complex billing functions to ensure the proper preparation of accurate and timely bills to customers based on service contract terms and other related activities.
- Research and resolve routine billing questions and discrepancies; escalates as needed.
- Following standard operating procedures, determine the appropriate adjustment codes to process transactions.
- Prepare monthly billing adjustments, obtain required approvals, and enter adjustments into the billing system.
- Calculate and prepare basic manual billings for non-complex billing arrangements.
- Gather and summarize supplemental billing information to accommodate customer billing requirements.
- Provide limited contact with customers to assist with researching billing questions and providing copies of the support documentation.
- Review invoices for completeness and accuracy.
- Follow up with customers or other division staff/management to resolve identified discrepancies.
- Execute and manage large-scale updates to customer billing information, ensuring accuracy and compliance with contractual agreements and minimal disruption to ongoing billing cycle.
Requirements
- 2 - 4 years of experience in customer billing including processing adjustments and researching and resolving discrepancies.
- Ability to check accuracy and spot errors in billing information.
- Strong organizational skills and the ability to work in a high-volume environment.
- Willingness to learn and assist in resolving simple billing issues and discrepancies.
- Good verbal and written communication skills.
- Ability to identify issues and make necessary corrections efficiently.
- Ability to positively interact with customers in supporting billing inquiry research.
- Proficient in Microsoft 365: Outlook, Excel, Word, etc.
- Familiarity with enterprise billing software.
- Understanding of billing processes, invoices, and common resolution steps.
Benefits
- Comprehensive medical benefits coverage, dental plans and vision coverage.
- Health care and dependent care spending accounts.
- Short- and long-term disability.
- Life insurance and accidental death & dismemberment insurance.
- Employee and Family Assistance Program (EAP).
- Employee discount programs.
- 401(k) plan with a generous company match.
- Employee Stock Purchase Plan (ESPP).
- Paid Time Off (PTO)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
billing functionsbilling adjustmentsmanual billingbilling discrepanciesinvoice reviewtransaction processingbilling information accuracycustomer billing experienceadjustment codesbilling processes
Soft Skills
organizational skillscommunication skillsproblem-solvingcustomer interactionattention to detailability to work in high-volume environmentwillingness to learnefficiency in correctionsresearch skillscollaboration