Republic Services

Customer Service Supervisor

Republic Services

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Manage the activities of a team of Customer Support Specialists
  • Handle day to day aspects of complex projects and high-level customer concerns
  • Interface with regulators, customers, salesforce, and operations to ensure smooth acceptance and disposal of waste
  • Work with sales representatives on pricing, scheduling and transportation issues
  • Monitor calls to observe support specialist’s demeanor, technical accuracy, and conformity to company policies
  • Recommend approaches and services to provide customers with exceptional service
  • Determine work procedures, prepare work schedules, and expedite workflow
  • Study and standardize procedures to improve efficiency
  • Provide proposals in reply to customer's requests for services
  • Make decisions on how to schedule and coordinate transportation services
  • Arrange off-site shipments, prepare profiles, manifests and correspond with transportation department
  • Ensure customer service supports sales representatives in their effort to secure and maintain a client base
  • Gather information and complete audits from customers
  • Partner with attorneys to draft and revise contracts
  • Create budgets and track expenditures
  • Provide training and guidance to staff to ensure performance goals are established, tracked and achieved
  • Participate in strategic planning to sustain and grow programs and service

Requirements

  • Advanced knowledge of Excel, Word, and PowerPoint
  • Experience with Resource Conservation Recovery Act (RCRA), Department of Transportation (DOT), Toxic Substance Control Act (TSCA) and other applicable local, state, and federal regulatory bodies
  • 5+ years of hazardous waste management industry experience
Benefits
  • Comprehensive medical benefits coverage, dental plans and vision coverage.
  • Health care and dependent care spending accounts.
  • Short- and long-term disability.
  • Life insurance and accidental death & dismemberment insurance.
  • Employee and Family Assistance Program (EAP).
  • Employee discount programs.
  • Retirement plan with a generous company match.
  • Employee Stock Purchase Plan (ESPP).
  • Paid Time Off (PTO)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementcustomer servicebudgetingauditingtrainingworkflow optimizationcontract draftingtransportation coordinationdata analysisregulatory compliance
Soft Skills
leadershipcommunicationproblem-solvinginterpersonal skillsstrategic planningdecision-makingteam managementcustomer relationship managementefficiency improvementcollaboration