Republic Services

Customer Service Project Analyst I

Republic Services

full-time

Posted on:

Location Type: Remote

Location: Arizona • United States

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Job Level

Junior

About the role

  • Assists in gathering, organizing, and preparing data for analysis.
  • Supports in identifying trends and compiling findings into reports, contributing to departmental insights under direct supervision and guidance.
  • Uses Microsoft Excel, PowerPoint, and Power BI to aid in supporting customer metrics and reporting.
  • Helps with setting up basic data feeds and preparing automated reports under direct supervision.
  • Assists in extracting, compiling, and organizing data from multiple systems to support the creation of comprehensive reports.
  • Helps ensure data accuracy and organization under close supervision.
  • Collaborates with cross-functional teams to assist in supporting ongoing business analysis needs.
  • Participates in meetings and helps maintain project timelines and deliverables, working closely with the PMO, Business Solutions Managers, IT, and other teams under guidance and supervision.
  • Helps identify business and technical needs during the design, development, and implementation phases.
  • Supports the team in gathering requirements and ensuring they are addressed under supervision.
  • Aids in reviewing customer requests and internal business needs.
  • Helps prioritize tasks to support process improvements and deliver customer value, under close supervision and guidance.

Requirements

  • 0 - 2 Years of overall relevant work experience.
  • Ability to communicate complex data findings and provide clear summaries of insights.
  • Skills in Microsoft Excel, PowerPoint, and Power BI for data analysis and reporting.
  • Ability to work independently with guidance from senior management.
  • Ability to identify trends, patterns, and insights from large datasets.
  • Knowledge in effective communication and responding to sensitive inquiries and requests.
  • Project management skills, including the ability to adapt to changing priorities and meet strict deadlines.
Benefits
  • Comprehensive medical benefits coverage
  • Dental plans
  • Vision coverage
  • Health care and dependent care spending accounts.
  • Short- and long-term disability.
  • Life insurance and accidental death & dismemberment insurance.
  • Employee and Family Assistance Program (EAP).
  • Employee discount programs.
  • Retirement plan with a generous company match.
  • Employee Stock Purchase Plan (ESPP).
  • Paid Time Off (PTO)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisdata organizationdata reportingtrend identificationrequirements gatheringdata accuracyprocess improvementproject management
Soft Skills
communicationcollaborationadaptabilitytask prioritization