Republic Services

Area Retention Manager

Republic Services

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

SeniorLead

About the role

  • Develops and oversees the implementation of comprehensive business strategies and sales and marketing plans that complement the overall operating plan for the retention teams across the Field Sales organization.
  • Initiate and improve long term sales functionality for inside field sales team across the entire country.
  • Develop and sustain standard operating procedures for managers and their employees.
  • Maintains accountability for sales goal achievement, including but not limited to respective key metrics and/or budget achievement.
  • Meets with Area leadership personnel to review sales activity funnel (CRM tool) and customer retention and relationship activities; reviews sales performance compared to goal, production, and training needs.
  • Manage and support area level leaders in hiring, training, coaching and performance management.
  • Participates with Area leadership to develop and implement pricing strategy to meet Company objectives.
  • Maintains an awareness of market behavior and competitive trends in designated market to anticipate changing customer needs; proactively manages customer base.
  • Maintains a thorough knowledge of the Company’s available services, lines of business and pricing structures to assist sales management in particular selling circumstances as the need arises.
  • Reviews particularly complex Customer Service Agreements for terms and conditions, pricing, accuracy, etc.
  • Performs other job-related duties as assigned or apparent.

Requirements

  • Prior waste industry or service industry experience.
  • Professional presentation; is confident, assertive and displays a high level of self-esteem.
  • Good time management skills to ensure assigned responsibilities are completed in an efficient manner.
  • Good communication skills; is able to effectively communicate to all levels of management, both internally and externally.
  • Strong active listening skills; gives full attention to what other people are saying, taking time to understand the points being made, asking questions when appropriate, and letting others fully state their ideas.
  • Grasps concepts quickly and has good follow through skills; adheres to work schedule and follows through on challenges as they arise; maintains a positive outlook.
  • Has the ability to identify the information needed to clarify a situation; seeks information from appropriate sources; has the ability to tackle a problem using a logical, sequential approach and can anticipate the implications of actions.
  • Good written and verbal presentation skills.
  • Is self-motivated; maintains a feeling of pride in work; has a strong work ethic and strives to achieve all goals; is competitive and has a strong drive to win; takes appropriate risks.
  • Is trustworthy and maintains the highest level of confidentiality at all times.
  • Is high energy, friendly and engaging; has excellent persuasion skills; can persuade others to change their minds or behavior.
  • Has a service orientation; is actively looking for ways to help people.
  • Ability to foster teamwork and enlist the support and participation of others.
  • Demonstrates the ability for innovation and supports organizational change to enhance organizational effectiveness.
  • Is responsible for one’s performance and sets clear expectations for the performance of his or her team
Benefits
  • Comprehensive medical benefits coverage, dental plans and vision coverage.
  • Health care and dependent care spending accounts.
  • Short- and long-term disability.
  • Life insurance and accidental death & dismemberment insurance.
  • Employee and Family Assistance Program (EAP).
  • Employee discount programs.
  • Retirement plan with a generous company match.
  • Employee Stock Purchase Plan (ESPP).
  • Paid Time Off (PTO)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales strategy developmentsales performance managementcustomer retentionpricing strategy implementationstandard operating proceduressales goal achievementcustomer service agreements reviewbudget managementmarket analysisCRM tool usage
Soft Skills
communication skillsactive listeningtime managementproblem-solvingself-motivationtrustworthinesspersuasion skillsteamworkinnovationperformance accountability