Senior Customer Service Support Specialist – Hazardous Waste
Republic Services
full-time
Posted on:
Location Type: Remote
Location: Remote • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $20 - $31 per hour
Job Level
Senior
Tech Stack
Swift
About the role
- Providing exceptional customer service and waste support to clients, ensuring their satisfaction with our waste treatment and disposal services
- Responding to inquiries, processing orders, preparing correspondence, troubleshooting issues, and fulfilling customer needs promptly and professionally
- Delivering outstanding service to both internal and external clients via phone, email, or in person, ensuring timely and precise assistance
- Mentoring junior staff on the team and providing escalated support to resolve complex issues and enhance customer satisfaction
- Establishing effective communication pathways to handle customer inquiries
- Collaborating with appropriate teams to ensure swift resolution of customer concerns
- Preparing shipping documents, including manifests, using correct DOT hazardous material descriptions for shipments
- Investigating billing discrepancies, processing adjustments, and managing invoicing and collections
- Providing quotes, schedules, and organizing trucking for efficient waste transportation logistics
Requirements
- 4-7 years of progressively responsible experience in a customer-facing role addressing customer needs, preferably in waste disposal, chemistry, or a related field
- Advanced knowledge and the ability to assist Customer Support Specialists with Resource Conservation and Recovery Act (RCRA) Laws and Regulations related to waste characterization principles and practices including analysis and evaluation, waste processing protocols, and transportation (DOT) regulations
- Knowledge of accounting processes
- Ability to identify trends and data patterns
- Proficient with Microsoft Office, DocuSign, and PDF writer
- Ability to read, analyze, and interpret complex documentation, technical procedures, and governmental regulations, and to respond effectively to sensitive inquiries
Benefits
- Comprehensive medical benefits coverage
- Dental plans and vision coverage
- Health care and dependent care spending accounts
- Short- and long-term disability
- Life insurance and accidental death & dismemberment insurance
- Employee and Family Assistance Program (EAP)
- Employee discount programs
- Retirement plan with a generous company match
- Employee Stock Purchase Plan (ESPP)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicewaste treatmentwaste disposalbilling adjustmentswaste characterizationwaste processing protocolstransportation regulationsdata analysisinvoicinglogistics
Soft skills
communicationmentoringproblem-solvingcollaborationcustomer satisfactionattention to detailtime managementinterpersonal skillsprofessionalismresponsiveness