Patient Billing Representative
CareCentrix
Customer Service Representative – National Accounts
Republic Services
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $20 per hour
Job Level
Junior
About the role
- With general direction and knowledge of Company services and processes, the Customer Service Representative I is responsible for processing and resolving customer service requests in a timely and accurate manner.
- Provides timely and accurate solutions for customer service requests, while demonstrating a high level of empathy, professionalism and respect.
- Responds primarily to inbound calls and, as needed, initiates outbound calls to resolve customer service inquiries.
- Inputs standard customer requests into Company systems.
- Effectively responds to initial customer requests and may involve cross-functional assistance to resolve issues.
- Logs and records information about customer support interactions by inputting information into Company systems and updating information in a timely and accurate manner.
- Enters service and route data into computer for billing and route scheduling purposes.
- Exemplifies high levels of quality, productivity and efficiency in a manner consistent with continuous quality improvement.
- Performs other job-related duties as assigned or apparent.
Requirements
- An Associate’s or Bachelor’s degree.
- Knowledge of the waste management industry.
- Experience using bilingual skills in a business environment. MINIMUM REQUIREMENTS:
- High School diploma or G.E.D.
- Minimum of 1 year of experience in a call center or other customer service related environment.
- Experience working in a team environment.
- Candidates must be open for any shift between the hours of operation; 6am to 6pm Central Time M-F and 8-12 on Sat (expected to do at least 2 Saturdays in a quarter).
