Field Billing Coordinator
Republic Services
full-time
Posted on:
Location Type: Hybrid
Location: Portsmouth • New Hampshire • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- With general direction, this role performs a variety of routine and non-routine complex billing functions to ensure the proper preparation of accurate and timely bills to customers based on service contract terms and is responsible for related activities.
- Prepares monthly billing adjustments, obtains required approvals, and enters adjustments into the billing system.
- Researches and resolves routine and non-routine billing questions and discrepancies.
- Reviews invoices for completeness and accuracy. Follows up with customers or other division staff/management to resolve identified discrepancies.
- May calculate and prepare manual billings for non-routine, complex billing arrangements.
- Posts case receipts to customer accounts based on information from lock box reports and local cash receipt listings.
- May accept credit card payment from customers over the phone and process recurring payments.
Requirements
- Directly related experience in which incumbents have worked with customers in a billing function in a service-based industry.
- A thorough knowledge and understanding of billing transactions and processes.
- MS Excel skills at an intermediate level.
- Demonstrated ability to follow standard operating procedures and instructions to complete tasks in a timely and accurate manner.
- The ability to effectively interact and communicate with division managers as well as customers in a professional manner.
- Must be able to demonstrate initiative to thoughtfully research and follow up on non-standard situations to ensure compliance with company policies and procedures.
- Good math aptitude and the ability to work accurately with numbers are essential.
Benefits
- Comprehensive medical benefits coverage, dental plans and vision coverage.
- Health care and dependent care spending accounts.
- Short- and long-term disability.
- Life insurance and accidental death & dismemberment insurance.
- Employee and Family Assistance Program (EAP).
- Employee discount programs.
- Retirement plan with a generous company match.
- Employee Stock Purchase Plan (ESPP).
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
billing functionsbilling adjustmentsinvoice reviewmanual billingcase receipts postingcredit card payment processingmath aptitudebilling transactionsbilling processesservice contract terms
Soft skills
communicationinitiativeproblem-solvingattention to detailcustomer interactiontimelinessprofessionalismresearch skillsfollowing procedurescollaboration