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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Level 3 support, with strong capabilities in troubleshooting, process automation, and database management. Proficient in multiple programming languages and cloud platforms, ensuring efficient service continuity and operational excellence.
Highest-signal resume keywords
Level 3 Support ExperiencePython ProgrammingJava ProgrammingNode.js ProgrammingGoogle Cloud Platform (GCP) Familiarity
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Database HandlingSQL QueriesScript ExecutionRoot-Cause AnalysisProcess AutomationCode AnalysisTroubleshootingProblem-Solving
Soft Skills
Proactive MindsetOrganizational SkillsResults-Focused
Tools & Technologies
RedisGrafanaAirflow
Tech Stack
Tools & technologiesAirflowCloudGoogle Cloud PlatformGrafanaJavaJavaScriptKotlinNode.jsPythonRedisSQL
About the role
Key responsibilities & impact- Respond to and resolve tickets promptly, minimizing operational impact;
- Access and manipulate databases for queries, script execution, and troubleshooting;
- Unblock and manage process queues;
- Analyze source code to identify issues and perform root-cause analysis;
- Automate processes and resolve tickets to optimize workflow;
- Support systems developed in multiple programming languages (Java, Node.js and Python);
- Collaborate with development teams to ensure service continuity;
- Maintain and improve monitoring and support scripts.
Requirements
What you’ll need- Previous experience in Level 3 (L3) support or equivalent;
- Knowledge of programming languages such as Python, Java, Node.js, and Kotlin;
- Familiarity with Google Cloud Platform (GCP);
- Experience with database handling and queries (SQL);
- Experience with Redis, Grafana, and Airflow;
- Ability to run scripts and automate processes to resolve tickets;
- Ability to read and analyze code to identify faults and bugs;
- Excellent troubleshooting and problem-solving skills;
- Proactive, organized, and results-focused mindset.
Benefits
Comp & perks- Cutting-edge environment
- Innovation in our DNA – Challenging projects alongside qualified specialists.
- Continuous learning – Discounts and partnerships with leading universities and tech platforms in Brazil.
- Language learning without barriers – Special offers on language learning platforms.
