Technical Support Engineer – International Project

Technical Support Engineer providing first-level operational support for a client in the automotive sector. Focusing on incident intake and ensuring service continuity in a remote work setting.

Posted 6/17/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

PythonServiceNow

About the role

Key responsibilities & impact

Act as the first point of contact for incidents and service requests related to Data and AI Foundations.
Perform incident qualification, impact analysis, and prioritization.
Execute standard operational actions and known procedures.
Ensure timely communication with users and stakeholders.
Escalate incidents to L2 or L3 according to defined processes.
Maintain accurate incident tracking and reporting.
Contribute to continuous improvement of support processes.
L1 incident handling and triage.
Operational monitoring.
Execution of standard corrective actions.
User communication and coordination.

Requirements

What you’ll need

Experience in IT support or operational roles.
Technical understanding of applications and APIs.
Experience with incident and ticketing tools.
Ability to follow operational procedures and SLAs.
Ticketing tools (ServiceNow or equivalent)
Monitoring tools
APIs
Exposure to Data or AI platforms (Nice to Have)
Basic scripting knowledge (Python or equivalent) (Nice to Have)
Experience in 24/7 or on-call support environments (Nice to Have)

Benefits

Comp & perks

100% REMOTE!
Inclusion and diversity in the workplace

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

incident qualificationimpact analysisincident handlingtriagescriptingAPIsoperational proceduresSLAsmonitoring

Soft Skills

communicationcoordinationcontinuous improvement