Customer Onboarding Support
Reply
full-time
Posted on:
Location Type: Hybrid
Location: Seattle • Washington • United States
Visit company websiteExplore more
Salary
💰 $60 - $70 per hour
About the role
- Coordinate and lead regular cross-vertical and inter-team meetings to accelerate onboarding initiatives
- Meet with vertical leads regularly to consolidate and organize customer tracking for Private Preview and into Public Preview
- Develop consolidated and consistent rhythm of business for tracking, onboarding, and reporting on customers, ultimately pushing for automated solutioning through ADO
- Facilitate communication across customer success, product management, engineering, and customers to ensure alignment across onboarding priorities, feedback loops, and delivery timelines
- Coordinate onboarding in partnership with cross-functional teams for new and existing Private Preview customers
- Maintain and organize digital repositories (Teams/SharePoint, OneNote) for business assets, process documentation, and meeting materials
- Coordinate and execute event planning and logistics, including communications, presentation decks, and seamless event experiences
- Analyze reporting, track sales cycle activities and actions, and collect insights to identify challenges, trends, and opportunities for business improvement
Requirements
- A Bachelor’s degree in Marketing, business operations or equivalent degree
- Required client facing professional services experience
- Advance experience with Microsoft suite
Benefits
- Equal opportunity employer
- Reasonable accommodation for disabilities
- Access to talent acquisition team for compensation inquiries
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer trackingreportingevent planningbusiness improvementdata analysis
Soft Skills
communicationleadershiporganizationcollaborationproblem-solving