Replit

Support Engineer

• Work directly with Replit customers via support tickets to solve technical product issues, bugs, and provide technical guidance while meeting daily ticket volume and resolution time targets.
• Collaborate with the rest of the Support team in telling the story of our users to the rest of Replit.
• Directly contribute to and maintain the Support team's Knowledge Base.
• Support customer-facing communications for outages and incidents and swiftly report ongoing bugs for Eng to triage and fix.

Support Engineer I – Weekend Shift

Data Engineer

• Design, build, and maintain scalable data pipelines that power analytics and data-driven decision-making across Replit (e.g. tracking Repl deployments, AI agent usage, etc.)
• Develop ETL/ELT workflows using modern data stack tools and transform raw data into clean, reliable datasets that enable self-service analytics.
• Partner with teams across the company to understand data needs, deliver robust solutions, and implement data quality monitoring to ensure accuracy and reliability.
• Examples of what you could do:
• Build unified data models combining product usage, billing, and customer data to enable cohort analysis and retention tracking.
• Design real-time pipelines that surface key metrics and automated data quality checks to catch inconsistencies before they impact downstream users.
• Create dimensional models that enable flexible analysis of user behavior, feature adoption, and conversion funnels.