Support Specialist

Replit

. Work directly with Replit customers via support tickets to solve account, billing, and product issues, while meeting daily ticket volume and resolution time targets .

Posted 5/7/2026full-timeFoster City • California • 🇺🇸 United StatesMid-LevelSenior💰 $73,000 - $110,000 per yearWebsite

About the role

Key responsibilities & impact

Work directly with Replit customers via support tickets to solve account, billing, and product issues, while meeting daily ticket volume and resolution time targets
Collaborate with the rest of the Support team in telling the story of our users to the rest of Replit
Directly contribute to and maintain the Support’s Team's Knowledge Base
Partner with Engineering and other internal teams to resolve complex billing escalations
Help shape and refine support processes as the team and product continue to grow

Requirements

What you’ll need

4+ years of customer support experience
Experience with support platforms (Zendesk), payment systems (Stripe, Orb), and ticketing workflows
Excellent communication skills and a proactive approach to asking questions and resolving ambiguity
Ability to work efficiently in fast-paced, high-volume support environments
Strong time management and ticket triage skills
Comfortable working in a metrics-driven environment
Able to work independently while collaborating effectively with cross-functional teams

Benefits

Comp & perks

Competitive Salary & Equity
401(k) Program with a 4% match
Health, Dental, Vision and Life Insurance
Short Term and Long Term Disability
Paid Parental, Medical, Caregiver Leave
Commuter Benefits
Monthly Wellness Stipend
Autonomous Work Environment
In Office Set-Up Reimbursement
Flexible Time Off (FTO) + Holidays
Quarterly Team Gatherings
In Office Amenities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer supportticket triagemetrics-driven environment

Soft Skills

communication skillsproactive approachtime managementcollaborationindependence