Help Desk Technician

Replit

Help Desk Technician providing onsite IT support at Replit's NYC office. Troubleshooting hardware and software issues in a macOS environment.

Posted 5/6/2026full-timeNew York City • New York • 🇺🇸 United StatesJunior💰 $94,000 - $123,000 per yearWebsite

Tech Stack

Tools & technologies

DNSMacOSTCP/IP

About the role

Key responsibilities & impact

Provide first-line (Tier 1) onsite technical support for end users in a primarily Apple macOS environment
Troubleshoot and resolve hardware, software and peripheral issues for MacBooks
Assist end users with configuration and troubleshooting core collaboration tools such as Google Workspace (Gmail, Drive, Calendar, Meet) and Slack
Perform new hire onboarding and offboarding, including system provisioning, asset assignment, access setup and equipment recovery
Configure, deploy and maintain end user technology including monitors, keyboards and network connectivity
Service and maintain conference rooms to ensure AV systems, displays, microphones, cameras and conferencing platforms are operational
Restock and manage IT consumables (cables, adapters, peripherals) and maintain accurate inventory of IT assets
Document service requests, incidents and resolutions in the IT ticketing platform
Contribute to documentation, knowledge base articles and process improvement initiatives
Escalate complex technical issues to Tier 2 IT support or internal teams as appropriate
Assist with endpoint management tasks (patching, updates, security enforcement) using MDM solutions

Requirements

What you’ll need

1+ years of IT support experience
Strong working knowledge of Apple macOS troubleshooting, hardware diagnostics and system configuration in an enterprise environment
Experience supporting Google Workspace administration and end-user troubleshooting
Familiarity with endpoint management/MDM platforms (Kandji preferred)
Understanding of identity and access management concepts such as MFA and SSO
Basic networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi troubleshooting)
Experience supporting video conferencing and AV systems
Familiarity with IT ticketing systems
Strong organizational skills and ability to manage multiple concurrent requests
Excellent verbal and written communication skills with a customer-first mindset
Ability to lift and move IT equipment up to 40 lbs
Willingness to work onsite at least four days per week

Benefits

Comp & perks

Competitive Salary & Equity
401(k) Program with a 4% match
Health, Dental, Vision and Life Insurance
Short Term and Long Term Disability
Paid Parental, Medical, Caregiver Leave
Commuter Benefits
Monthly Wellness Stipend
Autonomous Work Environment
In Office Set-Up Reimbursement
Flexible Time Off (FTO) + Holidays
Quarterly Team Gatherings
In Office Amenities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Apple macOS troubleshootinghardware diagnosticssystem configurationGoogle Workspace administrationendpoint managementMDM solutionsnetworking knowledgevideo conferencing supportAV systems maintenanceIT ticketing systems

Soft Skills

organizational skillscommunication skillscustomer-first mindsetability to manage multiple requestsproblem-solving skills