Replit

Support Specialist

Replit

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $73,000 - $110,000 per year

About the role

  • Work directly with Replit customers via support tickets to solve account, billing, and product issues, while meeting daily ticket volume and resolution time targets
  • Collaborate with the rest of the Support team in telling the story of our users to the rest of Replit
  • Directly contribute to and maintain the Support’s Team's Knowledge Base
  • Partner with Engineering and other internal teams to resolve complex billing escalations
  • Help shape and refine support processes as the team and product continue to grow

Requirements

  • 4+ years of customer support experience
  • Experience with support platforms (Zendesk), payment systems (Stripe, Orb), and ticketing workflows
  • Excellent communication skills and a proactive approach to asking questions and resolving ambiguity
  • Ability to work efficiently in fast-paced, high-volume support environments
  • Strong time management and ticket triage skills
  • Comfortable working in a metrics-driven environment
  • Able to work independently while collaborating effectively with cross-functional teams
Benefits
  • Competitive Salary & Equity
  • 401(k) Program with a 4% match
  • Health, Dental, Vision and Life Insurance
  • Short Term and Long Term Disability
  • Paid Parental, Medical, Caregiver Leave
  • Commuter Benefits
  • Monthly Wellness Stipend
  • Autonomous Work Environment
  • In Office Set-Up Reimbursement
  • Flexible Time Off (FTO) + Holidays
  • Quarterly Team Gatherings
  • In Office Amenities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supportticket triagemetrics-driven environment
Soft Skills
communicationproactive approachtime managementcollaborationindependence