Social Media Support Specialist – Weekends

Replit

Social Media Support Specialist for Replit, assisting customers with social media inquiries. Engaging with the community on X, LinkedIn, and Reddit while managing complex technical issues.

Posted 4/4/2026full-timeNew York City • New York • 🇺🇸 United StatesJuniorMid-Level💰 $75,000 - $80,000 per yearWebsite

About the role

Key responsibilities & impact

Work directly with Replit customers via support tickets and social media accounts to solve account, billing, and product issues
Manage and respond to customer inquiries and community discussions on X (Twitter), LinkedIn, Reddit, and Apple/Google Play stores, with the possibility of expanding coverage to additional platforms as we grow
Monitor social media channels for product feedback, technical issues, and community sentiment
Manage escalations from social media channels and coordinate with appropriate internal teams to ensure timely resolution
Collaborate with the rest of the Support team in telling the story of our users to the rest of Replit
Work cross-functionally with marketing and community teams to align messaging across channels

Requirements

What you’ll need

2+ years of social media support experience, across platforms including on X (Twitter), LinkedIn, Reddit, and Apple/Google Play stores
Experience with support platforms (Zendesk, Sprout Social), payment systems (Stripe, Orb), and ticketing workflows
Proven ability to work efficiently in fast-paced, high-volume support environments with strict productivity metrics.
Strong written communication skills for public-facing social media interactions
Comfort operating with autonomy and ambiguity
Ability to maintain brand voice and tone all channels
Strong understanding of each social platform’s distinct audience and etiquette
Understanding of developer communities and technical terminology

Benefits

Comp & perks

Competitive Salary & Equity
401(k) Program with a 4% match
Health, Dental, Vision and Life Insurance
Short Term and Long Term Disability
Paid Parental, Medical, Caregiver Leave
Commuter Benefits
Monthly Wellness Stipend
Autonomous Work Environment
In Office Set-Up Reimbursement
Flexible Time Off (FTO) + Holidays
Quarterly Team Gatherings
In Office Amenities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

social media supportsupport platformsticketing workflowspayment systemstechnical terminology

Soft Skills

written communicationautonomyambiguitybrand voiceaudience understanding