Replit

Social Media Support Specialist – Weekends

Replit

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $75,000 - $80,000 per year

About the role

  • Work directly with Replit customers via support tickets and social media accounts to solve account, billing, and product issues
  • Manage and respond to customer inquiries and community discussions on X (Twitter), LinkedIn, Reddit, and Apple/Google Play stores, with the possibility of expanding coverage to additional platforms as we grow
  • Monitor social media channels for product feedback, technical issues, and community sentiment
  • Manage escalations from social media channels and coordinate with appropriate internal teams to ensure timely resolution
  • Collaborate with the rest of the Support team in telling the story of our users to the rest of Replit
  • Work cross-functionally with marketing and community teams to align messaging across channels

Requirements

  • 2+ years of social media support experience, across platforms including on X (Twitter), LinkedIn, Reddit, and Apple/Google Play stores
  • Experience with support platforms (Zendesk, Sprout Social), payment systems (Stripe, Orb), and ticketing workflows
  • Proven ability to work efficiently in fast-paced, high-volume support environments with strict productivity metrics.
  • Strong written communication skills for public-facing social media interactions
  • Comfort operating with autonomy and ambiguity
  • Ability to maintain brand voice and tone all channels
  • Strong understanding of each social platform’s distinct audience and etiquette
  • Understanding of developer communities and technical terminology
Benefits
  • Competitive Salary & Equity
  • 401(k) Program with a 4% match
  • Health, Dental, Vision and Life Insurance
  • Short Term and Long Term Disability
  • Paid Parental, Medical, Caregiver Leave
  • Commuter Benefits
  • Monthly Wellness Stipend
  • Autonomous Work Environment
  • In Office Set-Up Reimbursement
  • Flexible Time Off (FTO) + Holidays
  • Quarterly Team Gatherings
  • In Office Amenities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
social media supportsupport platformsticketing workflowspayment systemstechnical terminology
Soft Skills
written communicationautonomyambiguitybrand voiceaudience understanding