Senior Sales Engineer

Replicant

Sales Engineer joining Replicant's Presales team to build AI Agents for customer service. Collaborating across teams to enhance customer interactions using AI technology.

Posted 5/27/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Work closely with the sales team to gather customer requirements
Own the technical side of the sales process
Identify technology trends in industry verticals
Use visualization tools to illustrate AI Agent design, integration points, dataflow, and more
Review and write API specifications for internal and external stakeholders
Design and refine conversational AI agents by crafting, testing, and iterating on prompts to optimize performance, tone, and resolution quality
Lead hands-on trials with prospects, using their call center data to demonstrate the value of Replicant’s platform
Analyze conversational data to uncover trends, insights, and areas for automation or improvement
Translate findings into clear narratives that resonate with business and technical stakeholders
Collaborate cross-functionally with sales, product, and engineering teams to ensure trial success and stakeholder alignment
Attend customer meetings and provide technical support to the Account Executives

Requirements

What you’ll need

5+ years in a Solutions Engineering or similar customer-facing technical role
Curiosity about AI and some experience with prompt engineering (formal or self-taught)
Familiarity with APIs and authentication methods (e.g., REST, OAuth 2.0)
Clear written and verbal communication, with an ability to tailor your message
A collaborative, get-things-done mindset
A degree in Computer Science, Information Systems, or equivalent experience—what matters most is your ability to learn and deliver
Bonus: Experience with tools like Salesforce, Zendesk, or working in/with call centers

Benefits

Comp & perks

In-person connection that counts: company-wide offsites and smaller team gatherings designed to make remote work feel personal
Tech & learning stipend: Conferences, books, courses — interested? We’ll fund them
Remote by design: We’re distributed — no guilt about life events, we trust you to manage your calendar
Health & wellness: Flexible vacations, paid sabbatical after 5 years, comprehensive benefits, plus a stipend to support your physical and mental well-being
Compensation that matches your impact: competitive salaries in the company you’re helping to build
Equity with upside: We believe in shared ownership—You’ll own a real piece of a fast-growing AI company

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

prompt engineeringAPI specificationsdata analysisconversational AI designvisualization toolsautomationdataflowintegration pointscall center datatechnical support

Soft Skills

clear communicationcollaborationcuriosityproblem-solvingadaptabilitystakeholder alignmentnarrative translationcustomer engagementget-things-done mindsetteamwork