Senior Product Manager
Replicant
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteJob Level
Senior
About the role
- Develop, refine, and lead alignment on a strategy and roadmap shaping a critical part of Replicant’s vision for the next generation of AI customer service, balancing long-term vision with iterative delivery and continuous learning. Gather signal by networking with customers, prospects, industry leaders, and competitors.
- Translate roadmap into actionable projects for engineering and design teams through thoughtful, expressive product requirements documents (PRDs). Follow these projects up with experiments and success metrics.
- Partner with Engineering and Design to ship creative, high-quality, reliable, and scalable features, ensuring our customers have products to build industry-leading AI bots.
- Establish and monitor product metrics including accuracy, containment, task success rates, CSAT, and cost efficiency, and use them to guide decisions.
- Stay current on the evolving landscape of large language models, evaluation frameworks, and competitive offerings, ensuring Replicant maintains a technical and strategic edge.
Requirements
- 5+ years of product management experience, ideally in B2B SaaS, machine learning platforms, developer products, or technically complex systems
- A strong sense of ownership and willingness to dive into details to ensure the right product is delivered
- Demonstrable success developing deep reliable networking relationships within your product verticals
- Proven ability to make decisions with data, including defining success metrics, analyzing performance, and adjusting strategy based on results
- Experience structuring ambiguous problem spaces, bringing clarity, defining strategy, and driving alignment across multiple teams both inside and outside of R&D
- Excellent communication and collaboration skills, enabling you to work effectively with engineers, designers, senior leaders, and enterprise customers
- Comfort operating in fast-paced, evolving environments, with the ability to adapt as customer needs, technology, or priorities shift.
Benefits
- In-person connection that counts: company-wide offsites and smaller team gatherings designed to make remote work feel personal
- Tech & learning stipend: Conferences, books, courses — interested? We’ll fund them
- Remote by design: We’re distributed — no guilt about life events, we trust you to manage your calendar
- Health & wellness: Flexible vacations, paid sabbatical after 5 years, comprehensive benefits, plus a stipend to support your physical and mental well-being
- Compensation that matches your impact: competitive salaries in the company you’re helping to build
- Equity with upside: We believe in shared ownership—You’ll own a real piece of a fast-growing AI company
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
product managementdata analysissuccess metricsproduct requirements documentsmachine learningB2B SaaStechnical systemsproject managementAI customer servicelarge language models
Soft skills
ownershipnetworkingdecision makingclaritystrategy developmentcollaborationcommunicationadaptabilityproblem solvingleadership