Onboarding Manager

REP - Revenue Excellence Partners

Onboarding Manager navigating new customer projects for B2B companies toward success. Focused on structured and transparent onboarding experience through effective project management and communication.

Posted 4/23/2026full-timeBerlin • 🇪🇺 Anywhere in EuropeMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Ensure every new client project starts in a structured, transparent and efficient way: with a clearly defined setup, fast time-to-value, and a smooth handover to the Growth team.
Lead the entire customer onboarding phase: from sales handover to the first calling day and the transition into the Growth stage.
Set up the baseline project configuration including tooling, process templates and tracking logic (in close internal coordination).
Prepare and internally communicate lead-sourcing parameters.
HubSpot data maintenance and management.

Requirements

What you’ll need

Strong project management skills: you can manage multiple onboarding projects simultaneously.
Excellent communication skills: you can explain complex topics clearly and understandably.
Strong customer focus combined with the ability to set clear expectations.
Proven ability in stakeholder management.
Analytical mindset with an understanding of KPIs and success factors and the ability to influence them.
Excellent German communication skills (for precise documentation, presentations and client meetings) + strong English (C1).

Benefits

Comp & perks

Flexible working hours and a choice of workplace that suits you — on-site in Berlin, hybrid, or fully remote.
State-of-the-art equipment and software to enable efficient, seamless work.
Flat hierarchies, short decision-making paths and real responsibility are part of our REP DNA.
A diverse client portfolio — from startups to SMEs across Tech, SaaS, Industry, Consulting and more.
Grow with us — professionally, personally and entrepreneurially.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementdata maintenancedata managementlead-sourcing parametersKPI analysis

Soft Skills

communicationcustomer focusstakeholder managementanalytical mindsetexpectation setting