Bilingual Service Assistant
Renuity
Bilingual Service Assistant
Renuity
full-time
Posted on:
Location Type: Office
Location: Fort Lauderdale, FL • Florida • 🇺🇸 United States
Visit company websiteSalary
💰 $17 per hour
Job Level
Mid-LevelSenior
About the role
- Serve as the liaison between homeowners, Service Technicians, and Field Managers
- Maintain the computer system by updating and entering job-related data
- Plan to prevent problems and resolve current issues
- Answer warranty questions and resolve warranty claims
- Enter detailed notes about customer complaints and resolution
- Submit warranty claims for service parts
- Follow up with claims based on the technician reports
- Assist the Operations manager and the Service Manager in providing customer care and scheduling service calls
- Communicate with customers regarding updates, appointments, delays, or reschedules
- Hours M-F, 8am - 4:30pm
Requirements
- At least three (3) years of office-based customer service preferred
- Experience in home improvement or construction industry preferred
- Must be able to efficiently multi-task and work independently with minimal supervision
- Attention to detail with accurate and excellent data entry skills
- Excellent time and task management skills
- Ability to maintain confidentiality
- Proficiency in MS Office 365
- Bilingual skills in both English and Spanish
- Flexible, positive attitude
- Legally authorized to work in the United States (application form asks)
Benefits
- Full-Time benefits offered: health, dental, vision and supplemental insurance
- Hands-on experience with an industry leader in home remodeling
- Paid Holidays and PTO, 401(k)
- A respectful, forward-thinking work culture
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data entrycustomer servicewarranty claims processingproblem resolutionmulti-taskingtime managementconfidentiality maintenance
Soft skills
attention to detailindependent workflexibilitypositive attitudecommunication
