Lead nationwide consumer finance operations, overseeing consumer financing originations and partners
Oversight of greater than $1B annually in third-party consumer financing; optimize approval rates and cost while maintaining customer experience
Manage relationships with third-party lenders, negotiate terms, evaluate and onboard new lending partners
Oversee financial health, develop and monitor KPIs and financial reporting; provide insights to Divisional and Marketing leaders
Direct and develop centralized team of credit analysts to support in-home sales representatives
Collaborate with sales teams to enhance customer acquisition and develop training programs on consumer finance products
Ensure compliance with consumer finance regulations in collaboration with internal legal and licensing counterparts
Monitor trends in consumer credit markets and economic conditions
Serve as technology advocate to implement new platform automating lending journey from origination to funding
Requirements
Bachelor’s degree in finance, Business Administration, or a related field
Proven experience in consumer finance, financial services, or a similar role with strong understanding of lending products and direct-to-consumer business model
Polished negotiation and relationship-building skills; experience managing third-party lenders
Experience overseeing centralized credit analysts or similar teams
Excellent analytical and problem-solving skills; strong attention to detail
Demonstrated track record of data-driven performance improvements in consumer finance products
Innovation orientation; passion for technology-enabled solutions and platform rollouts
Strong interpersonal and communication skills; ability to collaborate with internal and external stakeholders
Knowledge of consumer finance regulations and compliance (or ability to work with legal/licensing teams)