Technical Support Specialist

Rentvine

Technical Support Specialist providing assistance for Rentvine's property management platform. Engaging with clients across phone, email, and chat to resolve their inquiries and guide them effectively.

Posted 7/31/2026full-timeRemote • Florida • 🇺🇸 United StatesJuniorMid-Level💰 $50,000 - $55,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical support and customer success within a SaaS environment, with a strong focus on troubleshooting software issues and maintaining high customer satisfaction. Proficient in managing support tickets and contributing to knowledge base improvements.

Highest-signal resume keywords

Technical Support ExperienceTroubleshooting Software IssuesCustomer Relationship Management (CRM) SystemsStrong Communication SkillsCustomer-First Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingDocumentationSaaS EnvironmentAccounting ModulesReporting ToolsWorkflow Management

Soft Skills

Problem SolvingCustomer ServiceProfessional Communication

Tools & Technologies

IntercomHubSpotZendeskSalesforce

Industry Keywords

Customer SuccessHelp DeskSupport TicketsService Level Agreements (SLAs)Customer Satisfaction (CSAT)

About the role

Key responsibilities & impact

Own inbound customer inquiries via phone, email, and live chat — responding promptly, professionally, and with measurable impact on customer satisfaction.
Serve as a trusted advisor to clients, guiding them through complex platform questions and helping them get maximum value from Rentvine's features.
Create, manage, update, and resolve support tickets with accurate documentation and timely follow-through.
Consistently meet or exceed established SLAs, CSAT targets, and team KPIs.
Diagnose, investigate, and resolve software, accounting, and workflow-related issues with a structured, methodical approach.
Identify recurring issues and escalate complex or high-impact cases to Tier 2 or Engineering with clear, thorough context.
Develop and maintain deep expertise in Rentvine's platform, including accounting modules, reporting tools, integrations, and operational workflows.
Contribute to the continuous improvement of the knowledge base, internal SOPs, and customer-facing help content.

Requirements

What you’ll need

2 years of experience in technical support, help desk, or customer success — ideally within a SaaS or software environment.
Demonstrated ability to troubleshoot software issues methodically, with clear documentation of steps and outcomes.
Strong written and verbal communication skills, with the ability to convey technical information clearly to non-technical audiences.
Experience working within ticketing or CRM systems (Intercom, HubSpot, Zendesk, Salesforce, or similar).
Customer-first mindset with a genuine passion for helping people solve problems.
Bachelor's degree or equivalent experience in Accounting, Finance, Business, Property Management, Information Technology, or a related field is better.

Benefits

Comp & perks

Competitive base salary commensurate with experience, plus a full benefits package.
Professional development support, including ongoing training and access to industry resources.
A collaborative, inclusive culture that values accountability, curiosity, and continuous improvement.
Clear growth paths into Tier 2 support, Customer Success, Product, or other functions as the company scales.
The energy of a high-growth startup (#60 on the 2025 Inc. 5000) with the stability of a proven platform.