Rentvine

Accounting Manager

• Own the product vision and roadmap for Rentvine's trust accounting engine — the ledger, reconciliation flows, month-end close, and compliance guardrails that property managers depend on daily.
• Drive improvements to the monthly accounting workflow, reducing approval friction and surfacing anomalies earlier while preserving human oversight on high-value transactions.
• Deeply understand property management accounting regulations and proactively shape features that keep Rentvine ahead of compliance requirements.
• Own the end-to-end experience for accounts payable and receivable, including vendor payments, owner distributions, and tenant billing.
• Identify friction in the disbursement workflow and deliver features that improve speed, accuracy, and transparency for property managers and their owners.
• Work closely with customers to understand real-world pain points around payment timing, exceptions handling, and reporting.
• Partner with Rentvine's AI Pod to identify high-value automation opportunities within accounting — from intelligent transaction categorization to anomaly detection to assisted reconciliation.
• Define where AI creates genuine leverage (reducing tedious manual work, catching errors) vs. where human judgment must remain in the loop.

Senior Product Manager, Accounting

Business Intelligence Developer

• Reporting & Visualization: Design, build, and maintain dynamic Power BI dashboards and reports supporting business operations and strategic initiatives
• Data Analysis & Strategy: Analyze large-scale datasets to uncover trends, patterns, and growth opportunities
• Collaboration & Enablement: Partner with cross-functional teams to gather requirements and deliver tailored BI solutions
• Data Integrity & Documentation: Ensure data accuracy and consistency across all reporting platforms
• Data Troubleshooting: Troubleshoot issues and data inconsistencies between our Datamart and user-facing reports

Junior Business Intelligence Analyst

Account Manager

• Drive expansion sales growth as well as account health and strong retention in your dedicated territory book of business.
• Conduct tailored account reviews to understand client needs and align our software as the best fit solution to their operations.
• You rely heavily on product usage reporting and account behavior to identify areas of both growth and risk in your accounts.
• Manage a pipeline of opportunities using a consultative sales approach from initial contact through contract close.
• Collaborate closely with Marketing, Product, Support and Customer Success teams to ensure an effective customer journey.
• Meet and exceed monthly and quarterly revenue and retention targets and KPIs.
• Keep CRM (e.g. HubSpot) updated with accurate opportunity details and client interactions.
• Stay up to date on product enhancements, industry trends, and competitor activity.

Artificial Intelligence

• Design and build training content across formats, including: Self-paced eLearning modules, Video tutorials and screen recordings, Recorded webinars and walkthroughs, Onsite training materials (guides, decks, exercises), Written documentation and help content
• Work directly within the product to understand workflows and translate them into clear, user-friendly training
• Partner primarily with customer-facing teams (e.g., customer success, support) to gather input and identify content needs
• Create scripts, outlines, and structured content for video and digital learning
• Use AI tools (writing, video, voiceover, editing, etc.) to increase speed and consistency of content production
• Maintain consistency in tone, structure, and quality across all materials
• Update and improve content as the product evolves
• Organize and manage content within LMS or knowledge base systems

Instructional Designer – Digital, AI-Enabled

Support Engineer

• Own inbound customer inquiries via phone, email, and live chat — responding promptly, professionally, and with measurable impact on customer satisfaction.
• Serve as a trusted advisor to clients, guiding them through complex platform questions and helping them get maximum value from Rentvine's features.
• Create, manage, update, and resolve support tickets with accurate documentation and timely follow-through.
• Consistently meet or exceed established SLAs, CSAT targets, and team KPIs.
• Diagnose, investigate, and resolve software, accounting, and workflow-related issues with a structured, methodical approach.
• Identify recurring issues and escalate complex or high-impact cases to Tier 2 or Engineering with clear, thorough context.
• Document troubleshooting steps and resolution outcomes in a way that enables team-wide knowledge sharing.
• Develop and maintain deep expertise in Rentvine's platform, including accounting modules, reporting tools, integrations, and operational workflows.
• Guide customers through best practices, configuration options, and system navigation to help them work more efficiently.
• Serve as an internal resource for team members on platform behavior and edge-case scenarios.
• Contribute to the continuous improvement of the knowledge base, internal SOPs, and customer-facing help content.
• Capture customer feedback to surface trends to Product, Engineering, and Leadership.
• Collaborate cross-functionally with Onboarding, Account Management, and Customer Success to ensure a seamless customer experience.

Technical Support Specialist, Tier 1

• Serve as the escalation point for complex, high-severity, and unresolved issues from Tier 1 — taking full ownership from intake through resolution.
• Conduct deep-dive investigations into product behavior, data integrity issues, integration failures, and accounting edge cases.
• Build, document, and manage defects in the appropriate tracking system with clear reproduction steps, impact assessment, and supporting evidence.
• Own the lifecycle of defect-linked tickets — tracking status, communicating updates to customers and internal stakeholders, and driving closure.
• Distinguish between user error, configuration issues, and true product defects with rigor and speed.
• Act as the primary liaison between Support and Engineering — translating customer-reported issues into precise, developer-ready documentation.
• Participate in defect triage and prioritization discussions, providing support-side context on customer impact, frequency, and urgency.
• Maintain clear, consistent communication on defect status and timelines across both engineering and customer-facing teams.
• Develop a working understanding of Rentvine's technical architecture, data models, and integration ecosystem to improve diagnostic accuracy over time.
• Provide real-time support to Tier 1 through swarming on active tickets and live troubleshooting collaboration.
• Conduct structured feedback loops on escalated cases — helping Tier 1 agents understand what could have been resolved at the first tier and how.
• Identify recurring escalation patterns and build training content, playbooks, or escalation decision trees to reduce future escalation volume.
• Lead outbound communication on complex, high-impact, or time-sensitive customer issues via phone or scheduled meetings.
• Set and manage customer expectations around resolution timelines, workarounds, and defect status with professionalism and transparency.
• Identify when issues require broader account attention and engage Account Management, Onboarding, or Customer Success teams appropriately.
• Own and expand the internal knowledge base for Tier 2-level issues, integration behaviors, and complex accounting scenarios.
• Contribute to customer-facing help content in partnership with the Product and Training teams.
• Proactively identify workflow inefficiencies, tooling gaps, and product experience issues — and bring well-formed recommendations to leadership.

Senior Product Manager, Accounting

Junior Business Intelligence Analyst

Account Manager

Instructional Designer – Digital, AI-Enabled

Technical Support Specialist, Tier 1

Technical Support Analyst – Tier 2