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Rentvine

Customer Success Manager

Rentvine

Customer Success Manager at Rentvine defining and enhancing Customer Success strategies. Building systems, analyzing data, and managing customer accounts to drive outcomes.

Posted 4/29/2026full-timeEstero • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact
  • Build & Scale Customer Success
  • Help design and evolve customer health scoring models
  • Analyze churn risk and retention trends to inform strategy
  • Build dashboards and reporting to drive CS performance
  • Improve CS systems and workflows (HubSpot, Snowflake, etc.)
  • Test, iterate, and refine scalable CS playbooks and motions
  • Manage and analyze customer feedback (NPS, CSAT, surveys)
  • Identify trends, risks, and growth opportunities in customer data
  • Manage a portfolio of accounts, including higher-risk or strategic customers
  • Execute onboarding, renewal, and recovery efforts
  • Engage directly with customers to drive adoption, value, and outcomes
  • Report to the Senior Director of Customer Success & Support

Requirements

What you’ll need
  • 3–5+ years of experience in Customer Success, CS Ops, or similar roles
  • Strong analytical mindset with experience in reporting, dashboards, or data analysis
  • Experience with CRM/CS tools (HubSpot, Planhat, ChurnZero, etc.)
  • Ability to turn data into clear, actionable insights
  • Confidence engaging directly with customers
  • A growth mindset with a desire to take ownership and build
  • Comfort operating in a fast-paced, evolving environment
  • Bonus: Property Management software or industry experience

Benefits

Comp & perks
  • Team-first culture
  • Development opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer health scoring modelschurn risk analysisretention trends analysisdashboard buildingreportingdata analysiscustomer feedback managementonboardingrenewalrecovery efforts
Soft Skills
analytical mindsetcustomer engagementgrowth mindsetownershipadaptabilitycommunicationproblem-solvingstrategic thinkingcollaborationcustomer advocacy