Senior Customer Success Manager

Rentvine

Senior Customer Success Manager driving adoption for Rentvine's property management software. Partnering with sales to ensure customers leverage the platform for long-term success.

Posted 4/29/2026full-timeRemote • Florida, Texas • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Drive Adoption & Customer Value
Own post-sale customer engagement focused on onboarding, adoption, and long-term success
Guide customers in leveraging the full suite of Rentvine products to achieve their business goals
Develop and execute success plans aligned to customer objectives
Drive adoption depth and breadth across the Rentvine platform
Identify gaps in product usage and increase engagement across features and products
Monitor customer health and proactively address risks related to low adoption
Partner with AEs on Growth
Work closely with Account Executives to identify and support expansion opportunities
Surface opportunities to expand usage across additional Rentvine products and features
Provide insight into account health, usage trends, and customer goals
Participate in account planning and strategic customer conversations
Manage Customer Relationships
Build strong relationships with key stakeholders and decision-makers
Lead regular touchpoints including business reviews and strategic check-ins
Act as a trusted advisor, helping customers maximize value from the platform
Support escalations and coordinate internally to ensure strong outcomes
Support Retention & Risk Mitigation
Identify and address churn risks through improved engagement and adoption
Reinforce value by connecting product usage to customer outcomes
Partner with internal teams to resolve issues and remove blockers
Reporting & Collaboration
Report to the Senior Director of Customer Success & Support and work closely with Sales, Product, and Support.

Requirements

What you’ll need

5–8 years of experience in Customer Success or Account Management
Strong track record of driving customer adoption and engagement
Experience partnering with Sales on expansion within existing accounts
Ability to connect product value to customer business outcomes
Excellent communication and relationship-building skills
Comfortable managing more complex or high-impact customer relationships
Ability to navigate ambiguity and drive results in a fast-paced environment
Preferred: Property Management industry/software experience.

Benefits

Comp & perks

Team-first culture
Opportunities for professional growth and support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer engagementonboardingadoptionsuccess plansaccount planningrisk mitigationreporting

Soft Skills

communicationrelationship-buildingstrategic thinkingproblem-solvingtrustworthinessadaptability