Collections

• Monitor and manage a queue of past-due customer accounts.
• Contact customers via phone, email, and ticketing systems to address failed payment attempts or missing/expired payment details.
• Clearly communicate outstanding balances, payment instructions, and billing expectations while maintaining a courteous, service-oriented approach.
• Follow up diligently on unresolved cases following an established cadence (e.g., 1-week, 2-week, 30-day intervals).
• Guide customers through updating or correcting payment information (credit card updates, bank ACH details, etc.).
• Coordinate with the accounting or support teams when payment issues require internal investigation or adjustments.
• Maintain accurate notes and status updates on all outreach and collection efforts in CRM or billing systems.
• Identify trends that may indicate systemic billing issues and escalate them appropriately.
• Provide the Controller and Finance team with regular reporting on collections progress, aging summaries, and accounts requiring special handling.
• Recommend enhancements to communication templates, escalation workflows, and collections scripts.
• Assist in refining proactive measures to reduce future delinquencies.

Part-Time Collections Specialist

Collections Representative

Assistant Collections Manager

Contract Collections Attorney

Revenue Cycle Associate – Collections