Senior Manager, HR Global Services – Transformation

Rentokil Pest Control North America

Senior Manager managing HR Global Services and Transformation at Rentokil. Driving service delivery quality, automation, and employee experience improvements.

Posted 5/21/2026full-timeRemote • New York • 🇺🇸 United StatesSenior💰 $135,000 - $180,000 per yearWebsite

About the role

Key responsibilities & impact

Own the performance, reliability, and quality of the HR service delivery model, ensuring core services are executed accurately, consistently, and at scale across a globally integrated team
Lead the stabilization of the service model post-transition, closing operational gaps, improving execution quality, and building the discipline required to deliver at the standard the business expects
Champion the manager and employee service experience as a top priority - measuring it rigorously, acting on what the data shows, and treating every friction point as a problem worth solving
Move beyond speed and volume metrics to understand whether people actually feel well-served
Drive the transformation of how HR work gets done - identifying manual, high-volume, and repeatable processes and redesigning them through automation, AI-enabled workflows, and digital self-service solutions that reduce ticket volume, eliminate rework, and improve the experience
Act as the primary process engineer for HR, auditing end-to-end workflows to eliminate waste, duplication, and unnecessary complexity, and enforcing scalable, standardized ways of working across the organization
Shape the performance framework for HR services - moving beyond SLA compliance to measure what actually matters: experience quality, automation adoption, first-contact resolution, error severity, efficiency, and business impact
Lead, develop, and set high standards for a team of HR service professionals, while providing dotted-line direction and performance oversight to a broader globally distributed service team
Drive the performance and continuous improvement of the external service delivery partnership, setting clear expectations, building accountability, and pushing the model toward greater quality, efficiency, and innovation
Act as the gatekeeper for new work entering the service model, ensuring new processes and requests are designed for scale, operationally sound, and ready to execute before launch
Provide the HR Leadership Team with a clear, data-driven view of service capacity, operational risk, and execution readiness to support sound prioritization and decision-making.

Requirements

What you’ll need

Bachelor's degree in Human Resources, Business Administration, Operations, Industrial Engineering, or a related field, or equivalent years of experience
Minimum 8 years of progressive experience in HR operations, shared services, service delivery transformation, or large-scale operations leadership required
Minimum 5 years of people leadership experience required, including direct management of a team of HR professionals within a complex, matrixed, or globally distributed environment
Proven experience operating in a large-scale environment (10,000+ headcount) with a decentralized frontline workforce strongly preferred
Demonstrated track record of improving the employee or manager service experience through measurable, sustained change - not just process compliance
Demonstrated success leading automation, AI adoption, or digital self-service transformation in an HR or operations environment strongly preferred
Proven ability to stabilize and improve a service delivery model post-transition, including closing operational gaps and raising performance standards
Experience managing external service delivery partnerships or outsourced operations is strongly preferred
Experience with Lean, Six Sigma, process engineering, or continuous improvement methodologies is strongly preferred
Experience in a top-tier consulting firm focused on operations or implementation, or comparable in-house transformation experience, is highly desirable.

Benefits

Comp & perks

Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
401(k) retirement plan with company-matching contributions
Vacation days & sick days
Company-paid holidays & floating holidays
Professional and Personal Growth
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

HR operationsservice delivery transformationautomationAI adoptiondigital self-serviceprocess engineeringLeanSix Sigmaperformance measurementcontinuous improvement

Soft Skills

leadershipteam managementdata-driven decision makingproblem solvingcommunicationaccountabilityoperational oversightperformance improvementstakeholder engagementstrategic thinking