Customer Experience Administrator

Rentokil Pest Control North America

Customer Administrator supporting market field operations and performing administrative tasks at Rentokil. Resolving customer issues and working cross-functionally with various teams.

Posted 5/15/2026full-timeRemote • California • 🇺🇸 United StatesJuniorMid-Level💰 $17 - $30 per hourWebsite

About the role

Key responsibilities & impact

Support the market field operations by performing general administrative day-to-day and ad hoc tasks
Provides excellent service to Field Pest Operations by completing ad hoc requests submitted via email or phone call from field colleagues within the service level agreements
Tasks include but are not limited to customer account updates, adjusting district portfolio, sales entry, PO request, and creating residential transfer packets
Executes critical day-to-day tasks including work order completion, reviewing incomplete Work Orders from the previous day, reconciliation and invoice generation
Manages and provides support for the Regional and National Account Customer Portal
Supports operations scheduling needs with a focus on scheduling crew work, organizing and scheduling subcontractors, fumigation, and other specialty line of business needs
Processes specialist payroll and commissions including entering approved time off requests into PestPac, adjusting time as directed by leadership, auditing for time and/or production abnormalities and submitting time to payroll
Compiles month-end reporting such as the Portfolio, A/R Billing, and Cash and Service Completion Reporting
Processes customer payments, updates credit card information, and submits deposits to the corporate office
Supports regional leadership with complaints and disputes through gathering customer account information and history
Works cross-functionally with Retention Specialists to process cancellations and adjustment of services
Works on miscellaneous projects as assigned

Requirements

What you’ll need

High School Diploma or GED required
2 years of administrative experience
Ability to communicate effectively at all levels within an organization
Analytical skills and attention to detail
Strong analytical and problem-solving abilities with a strong understanding of key metrics and trends
Strong organizational skills and ability to multitask
Outstanding communication skills with demonstrated ability to influence at all levels with a range of internal and external stakeholders including customers, employees, and suppliers as required
Able to demonstrate strong levels of drive, work ethic, and personal accountability with the ability to work under pressure while maintaining sound judgment and a rigorous focus on the details
Acts with the highest standards of integrity at all times and builds enduring and trusting relationships across all key stakeholders
Must pass pre-employment background screen

Benefits

Comp & perks

Start Day 1 for Full-Time Colleagues - No Waiting Period!
Professional and Personal Growth
Multiple avenues to grow your career
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
401(k) retirement plan with company-matching contributions
Vacation days & sick days
Company-paid holidays & floating holidays
A company mindset that prioritizes health, safety, and flexibility

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

administrative experiencecustomer account updatessales entryinvoice generationpayroll processingmonth-end reportingdata reconciliationtime auditingcustomer payment processingservice completion reporting

Soft Skills

communication skillsanalytical skillsattention to detailorganizational skillsproblem-solving abilitiesmultitaskinginfluencedrivework ethicintegrity

Certifications

High School DiplomaGED