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Customer Service Representative
Rentokil Pest Control North AmericaCustomer Service Rep ensuring customer satisfaction in pest control services, providing support in pricing, billing, and scheduling. Opportunity to grow within the Terminix Team in a fast-paced environment.
About the role
Key responsibilities & impact- Ensuring high levels of customer satisfaction by responding to and resolving customer questions or concerns
- Helping ensure customer satisfaction by resolving customer issues/questions related to service, billing or other matters
- Documenting customer information and call history information accurately for future reference
- Processing orders for new services requested
- Maintaining up-to-date knowledge and understanding of features of Terminix products and services, marketing promos, and special offers
- Preparing correspondence and coordinating with other functions as necessary to resolve issues
Requirements
What you’ll need- Being a high school graduate/having a GED is a requirement
- Prior customer service/call center experience is highly desired, but not required
- You enjoy interacting with customers and providing great service
- You are good at solving problems and clearly explaining solutions
- You thrive in a face paced, high-volume environment
- You have strong communication skills – interpersonal and written
- You have basic computer skills including having worked with Microsoft Office products
- You can type 25+ words per minute
Benefits
Comp & perks- Start Day 1 for Full-Time Colleagues - No Waiting Period!
- Comprehensive training, all paid by the company
- Very competitive compensation program
- Opportunities for advancement and career growth – including paths into management level roles
- Medical, dental and vision coverage + discounts on Terminix brands
- Short/long-term Disability and Life Insurance
- Paid time off
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicecall center experienceproblem solvingtyping speed
Soft Skills
customer satisfactioninterpersonal communicationwritten communicationadaptabilityattention to detail
Certifications
high school diplomaGED