Collections Representative

Rentokil Pest Control North America

Collections Clerk assisting the collections team managing customer accounts receivables. Implementing payment plans and communicating with customers to resolve issues.

Posted 4/14/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesJunior💰 $17 - $25 per hourWebsite

About the role

Key responsibilities & impact

Handle telephone collections on past due accounts receivables
Implement and monitor payment plans
Responsible for call handling and chargebacks
Responsible for quality assurance monitoring
Assist with special requests for both internal and external customers.
Contact customers as needed in an effort to resolve account issues.
Document activity and maintain follow up on all accounts
Respond to customer AR calls with regards to account inquiries.
Provide documentation to customers requesting invoices, statements, etc.

Requirements

What you’ll need

Minimum 1 years experience in an office environment performing data entry or other computer-based work required; strongly prefer prior experience with accounts payable/receivable or general bookkeeping
Knowledge of billing procedures and collections techniques
Must have knowledge of collections and ability to work in a fast-paced environment.
Must be proficient in Microsoft Office (Word, Excel, etc.)
Have a working knowledge of FDCPA and GLB Privacy Act.

Benefits

Comp & perks

Start Day 1 for Full-Time Colleagues - No Waiting Period!
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
401(k) retirement plan with company-matching contributions
Vacation days & sick days
Company-paid holidays & floating holidays
A company mindset that prioritizes health, safety, and flexibility
Tuition Reimbursement benefits (for FT Colleagues)
Professional and Personal Growth
Multiple avenues to grow your career
Training and development programs available

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data entryaccounts receivablebilling procedurescollections techniquesbookkeepingquality assurance monitoringpayment plansdocumentationinvoicingstatements

Soft Skills

customer servicecommunicationproblem-solvingorganizational skillsattention to detailtime managementadaptabilityinterpersonal skillsresponsivenesscollaboration