Customer Retention Representative
Rentokil Pest Control North America
full-time
Posted on:
Location Type: Hybrid
Location: Nashville • Alabama, Florida, Tennessee, Texas • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Proactively engage with customers at risk of canceling, understanding their pain points, and crafting compelling solutions that drive long-term retention.
- Utilize advanced negotiation techniques to reinforce our value proposition and resolve customer concerns effectively.
- Maintain deep knowledge of our products, services, and competitive landscape to provide best-in-class customer solutions.
- Collaborate with internal teams (Customer Experience, Sales, Operations) to ensure a seamless retention process.
- Provide superior customer service through phone, email, and text communications.
- Handle advanced residential billing and service concerns with professionalism and efficiency.
- Accurately update and maintain customer records as needed.
Requirements
- 1-2 years of experience in customer retention, sales, or customer service preferred.
- Strong persuasion, negotiation, and problem-solving skills.
- Ability to handle escalated customer concerns and deliver effective solutions.
- Comfortable working in a performance-driven environment with incentive-based earnings.
- Proven ability to maintain professionalism and empathy in high-pressure situations.
- Time management skills and ability to adhere to schedules reliably.
- Proficiency in utilizing customer relationship management (CRM) tools and tracking systems.
- Ability to effectively make outbound calls, take inbound calls using a dialer and or manually.
- Ability to use computer systems to navigate collections database effectively.
Benefits
- Start Day 1 for Full-Time Colleagues - No Waiting Period!
- Competitive pay
- Performance incentives
- Professional and Personal Growth
- Training and development programs available
- Tuition Reimbursement benefits (for FT Colleagues)
- Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
- 401(k) retirement plan with company-matching contributions
- Vacation days & sick days
- Company-paid holidays & floating holidays
- A company mindset that prioritizes health, safety, and flexibility
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer retentionsalescustomer servicenegotiationproblem-solvingtime managementoutbound callsinbound callscollections database
Soft skills
persuasionprofessionalismempathyhigh-pressure situation management