Rentokil Initial

Administrative Support / Accounts Receivable

Rentokil Initial

full-time

Posted on:

Location Type: Hybrid

Location: Fredericton • 🇨🇦 Canada

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Salary

💰 CA$41,000 - CA$42,000 per year

Job Level

Mid-LevelSenior

About the role

  • Manage daily, weekly, and monthly technician schedules to maximize customer service.
  • Utilize route optimization software to create capacity, reduce travel time, and improve efficiency.
  • Review and adjust routes in response to customer requests, cancellations, or technician availability.
  • Communicate one-on-one with technicians to update assignments, add/remove service locations, or reassign routes.
  • Respond promptly to urgent scheduling issues during the workday and prepare plans for future adjustments.
  • Accept and respond to scheduling-related calls from Customer Service colleagues.
  • Track technician productivity and share execution reports with Operations and Regional leadership.
  • Work closely with Operations Managers, Branch Managers, and Regional Managers to support informed decision-making.
  • Perform accurate data entry of new contracts, job sales, and product sales into CRM software.
  • Upload and file customer contracts; maintain customer account information, including billing details and purchase orders.
  • Generate daily and consolidated month-end invoicing; process credit memos as needed.
  • Conduct a high volume of outbound calls to customers regarding past due and/or delinquent accounts.
  • Distribute monthly customer statements via email and mail.
  • Assist customers with payment processing (cheque deposits, credit card processing, EFT payments).
  • Track and report on collection call outcomes and overall results.
  • Present collections efforts and results during one-on-one and team meetings with management.

Requirements

  • High school diploma or GED – required
  • Post-secondary education in a related area of study - preferred
  • 2-4 years of professional admin and collection experience - preferred
  • Demonstrated proficiency with Microsoft Word, Excel and Power-Point
  • Have knowledge of Google Suite, especially Google Drive and associated programs frequently used at Rentokil-Terminix North America
  • Very accurate data entry skills
  • Strong computer skills including Microsoft Office products
  • Excellent interpersonal and communication skills
  • Able to exercise tact and diplomacy when dealing with others
  • Must be reliable, punctual and professional & have strong eye for detail
  • Excellent proof reading abilities
Benefits
  • Company paid holidays, vacation and sick time.
  • Excellent Health benefits including Medical, Dental, Vision, and Life Insurance
  • Employee Assistance Program that offers services such as free counselling services and other benefits
  • Retirement Savings plan with highly-competitive company-matching contributions of 3.5%.
  • Employee Discounts
  • Fantastic Tuition Reimbursement benefits & Scholarship Programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data entryroute optimizationinvoicingcollectionscustomer account managementproduct salesjob salespayment processingreportingscheduling
Soft skills
interpersonal skillscommunication skillstactdiplomacyreliabilitypunctualityprofessionalismattention to detailproofreadingorganizational skills
Certifications
high school diplomaGEDpost-secondary education