Customer Retention Manager

Rentokil Initial

Customer Retention Manager enhancing customer relationships for Rentokil Initial by resolving issues and maximizing retention. You'll support account managers and build long-lasting customer relations.

Posted 5/1/2026full-timeHamilton • 🇳🇿 New ZealandMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Operate as the lead point of contact for any and all issues, concerns and matters raised internally and externally that are specific to customers.
Handling customers in jeopardy effectively in conjunction with Sales, Operations and Business Management, to maximise portfolio retention.
Resolve problems aligned to complaint resolution and customer in jeopardy procedures by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; and escalating unresolved problems.
Identify “contracts in jeopardy” through ongoing collaborative contact with the Territory Manager and customers to take all reasonable action necessary to remove the contract out of jeopardy and where possible resign. contact with customers and take all reasonable action necessary to take the contract out of jeopardy and where possible resign.
Respond to customer issues and enquiries within the expected time frame.
Build and maintain strong, long-lasting customer relationships.
Negotiate contracts and close agreements to maximise profit.
Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.
At times travel to other cities across central north island to visit and meet with customers

Requirements

What you’ll need

Previous experience in a customer retention role. Proven track record of increasing retention.
Proven experience to lead a team by communicating, guiding and coaching to drive individual and company success.
Strategic thinking with the big picture in mind along with commercial acumen.
Demonstrated experience in developing and maintaining collaborative relationships with key customers as well as internal stakeholders.
Proven planning and time management skills.
Operational minded
Ability to collaborate with the sales team with planning, risks, resolving issues and retain.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Rentokil Initial Website LinkedIn All Job Openings 10,000+ employees Founded 1925 ⚕️ Healthcare Insurance Hygiene
Healthcare Insurance
Management Rentokil Initial is a global leader in pest control and hygiene services, dedicated to protecting people and enhancing lives while preserving the planet. With a strong focus on operational expertise and innovation, the company offers a variety of services including pest control, hygiene, and wellbeing solutions. Rentokil Initial operates in numerous regions and is committed to responsible delivery and enhancing the environment through its practices. Customer Retention Manager 🔥 14 minutes ago 🏢🏡 Hamilton – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 🔄 Customer Retention Specialist Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Operate as the lead point of contact for any and all issues, concerns and matters raised internally and externally that are specific to customers.
Handling customers in jeopardy effectively in conjunction with Sales, Operations and Business Management, to maximise portfolio retention.
Resolve problems aligned to complaint resolution and customer in jeopardy procedures by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; and escalating unresolved problems.
Identify “contracts in jeopardy” through ongoing collaborative contact with the Territory Manager and customers to take all reasonable action necessary to remove the contract out of jeopardy and where possible resign. contact with customers and take all reasonable action necessary to take the contract out of jeopardy and where possible resign.
Respond to customer issues and enquiries within the expected time frame.
Build and maintain strong, long-lasting customer relationships.
Negotiate contracts and close agreements to maximise profit.
Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.
At times travel to other cities across central north island to visit and meet with customers 🎯 Requirements
Previous experience in a customer retention role. Proven track record of increasing retention.
Proven experience to lead a team by communicating, guiding and coaching to drive individual and company success.
Strategic thinking with the big picture in mind along with commercial acumen.
Demonstrated experience in developing and maintaining collaborative relationships with key customers as well as internal stakeholders.
Proven planning and time management skills.
Operational minded
Ability to collaborate with the sales team with planning, risks, resolving issues and retain. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Soft Skills

customer retentionteam leadershipcommunicationguidingcoachingstrategic thinkingcommercial acumenrelationship buildingplanningtime management