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Pest Administrator
Rentokil InitialPest Control Administrator managing customer service and administrative tasks in the Dudley office for Rentokil. Handling disputes, data validation, and customer complaints while providing top-notch service.
About the role
Key responsibilities & impact- Dealing with disputes
- Validating data
- Resolving issues in line with the dispute management process
- Providing a high level of customer service to deal with complaints linked to accounts
- Managing Purchase Orders and raising credit notes
- Controlling and monitoring daily query levels
- Highlighting and escalating process gaps
- Handling inbound calls
- Developing good relationships with internal stakeholders
- Any other ad hoc administration duties
Requirements
What you’ll need- Experience in credit control desirable
- Experience in dealing with high-volume inbound calls
- Experience working within a customer service environment
- Ability to work to tight deadlines
- Excellent IT skills including MS Office
- Excellent written and verbal communication skills
- Good organisational skills
- Experience working with a credit management system would be an advantage
Benefits
Comp & perks- Discount scheme
- Bonus and career opportunities
- Private Healthcare scheme
- Company pension scheme
- Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards.
- Leads Commission scheme available
- Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends.
- Refer a Friend - earn up to £1,000 for referring someone to work for Rentokil Initial.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
credit controldata validationdispute managementcustomer servicepurchase order managementcredit management systemissue resolutionadministration
Soft Skills
communicationorganizational skillsrelationship buildingproblem-solvingtime management