RentACoop

Support Engineer

• Develop and maintain Excel-based dashboards and tracking tools for reporting, forecasting, and performance measurement across departments
• Analyze and visualize data from multiple sources (QuickBooks, Shopify, Amazon, internal trackers) to identify trends, inefficiencies, and cost-saving opportunities
• Create and automate dynamic reports using advanced Excel formulas (XLOOKUP, INDEX-MATCH, IFERROR, SUMIFS, etc.), pivot tables, and conditional logic
• Utilize Power BI (preferred) to build visual reports that simplify decision-making for non-technical stakeholders
• Ensure data integrity, version control, and accessibility across shared drives and collaborative tools
• Provide proactive administrative and technical support to executive leadership
• Organize and streamline digital documentation, process flows, and cross-departmental reporting structures
• Support special projects involving financial, operational, or supply chain data, helping to turn complex datasets into clear insights

Operational Support Analyst – Excel Data Analysis

Customer Support

• Answer customer emails and calls with warmth, clarity, and professionalism
• Develop a strong understanding of our product line and how it supports a variety of animal care needs
• Provide real-world troubleshooting advice and thoughtful solutions based on customer context
• Collaborate with team members across departments to improve customer experience and inform product development
• Monitor customer feedback and spot trends that can inspire future innovation
• Keep records and customer communication organized using our internal systems and tools
• Assist with general admin tasks and lend a hand where needed—you’re part of the flock!

Operational Support Analyst – Excel Data Analysis

Customer Service Agent, Product Expert