Onboarding Specialist

• Own and lead end-to-end onboarding for new Daylight customers, from project kickoff through go-live and handoff to the CSM, ensuring a smooth, high-confidence launch.
• Drive technical and operational readiness, guiding customers through data validation, configuration, integrations, and platform setup required for revenue management workflows.
• Act as a senior subject matter expert on Daylight and multifamily revenue management concepts (pricing strategy, comps, occupancy/availability dynamics, constraints, seasonality, etc.).
• Design, build, and refine scalable onboarding processes—templates, milestones, documentation, enablement artifacts, and customer best practices.
• Identify recurring friction points in implementation and partner with Product/Support/CS to resolve root causes and improve the customer experience.
• Manage multiple complex implementations simultaneously, coordinating stakeholders across customer teams and Rentable functions.
• Set clear expectations and timelines for customers, proactively surface risks, and keep projects moving to completion.
• Support internal teams with Daylight expertise, including troubleshooting, playbook contribution, and internal enablement.
• Track onboarding progress and outcomes in CRM/project tools, using data to improve performance and forecast capacity.

Customer Onboarding Manager

Onboarding Coordinator

Onboarding Specialist II

Onboarding Coordinator

Onboarding Manager